Hovering above the stream

Perception, experience and identity at the frontline of work with Australian unemployed clients

Dados Bibliográficos

ID9972036
AutoresAmanda Howard (0000-0002-2479-3442, University of Newcastle Australia, autor correspondente), Kylie Agllias (0000-0003-3344-1243, University of Newcastle Australia), Leanne Schubert (University of Newcastle Australia), Mel Gray (0000-0002-9886-5138, University of Newcastle Australia)
Ano2016
Volume61
Fascículo2
Páginas219-233
Data de publicação2016-01-21
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoInternational Social Work (JOURNAL)
Identificadores do periódicoISSN: 0020-8728 • E-ISSN: 1461-7234
EditoraSAGE Publishing (PUBLISHER • US)
DOI10.1177/0020872815618767
OpenAlexW2389055017
IdiomaEN
Citações recebidas3
Referências citadas33

This article reports on qualitative Australian research that was conducted with 32 workers from Job Services Australia and Emergency Relief agencies. Researchers investigated the operationalisation of assistance for unemployed people to illuminate the language, discourse and processes through which workers and unemployed people were constructed within the quasi-market culture. Findings included individualistic and behaviourist frames, paradoxical positions in relation to client choice and blame, and a metaphorical frame which reinforced position, status and difference. This study provides important evidence from the frontline of Australia’s deregulated employment services, adding to the growing body of international social work literature pertaining to neoliberal welfare reform

Blame · Economic growth · Economics · Identity (music · Individualism · Perception · Political science · Public relations · Qualitative research · Social science · Sociology · Unemployment · Welfare · Welfare reform · Work (physics · Employment and Welfare Studies · Psychology · Social Policy and Reform Studies · Social Psychology · Social Work Education and Practice