International Journal of Public Sector Performance Management
Journal Data
| Type | JOURNAL |
|---|---|
| Publisher | Inderscience Enterprises Ltd (GB) |
| ISSN | 1741-1041 / 1741-105X |
| Scopus | 19400158612 |
| Wikidata | Q15751159 |
| OpenAlex | S50765949 |
| Website | http://www.inderscience.com/browse/index.php |
| Total publications | 1 |
| Coverage period | 2008 - 2008 |
| Country | GB |
| Language | EN |
| Indexing | Scopus indexed |
| SJR | 0.218 (Q3) |
| SNIP | 0.345 |
| CiteScore | 1.4 |
| Female authorship share | 42.1% |
Public Administration · Organizational Behavior and Human Resource Management · Strategy and Management · Accounting and Organizational Management · Construction Project Management and Performance · Consumer Retail Behavior Studies · Corporate Finance and Governance · Corruption and Economic Development · COVID-19 Pandemic Impacts · Customer Service Quality and Loyalty
Using performance management to meet changing citizen needs in the Mauritian context
The motto of the present government in Mauritius of 'putting people first' clearly indicates a growing emphasis on the need to provide high-quality services to citizens. Performance management can be used to improve the level of customer satisfaction by upgrading the performance of service providers. A survey was carried out in the Mauritian health sector to find out how far citizens' needs are considered in analysing their performance. The main …
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Using performance management to meet changing citizen needs in the Mauritian context
The motto of the present government in Mauritius of 'putting people first' clearly indicates a growing emphasis on the need to provide high-quality services to citizens. Performance management can be used to improve the level of customer satisfaction by upgrading the performance of service providers. A survey was carried out in the Mauritian health sector to find out how far citizens' needs are considered in analysing their performance. The main …