The stimulus-organism-response approach to the overcrowding problem
Qualitative evidence from theme park visitors
Bibliographic Data
| ID | 10138570 |
|---|---|
| Authors | Humeyra Dogru-Dastan (0000-0002-3595-1274, Dokuz Eylül University, corresponding author), Burcu Selin Yılmaz (0000-0002-6997-6146, Dokuz Eylül University) |
| Year | 2023 |
| Volume | 55 |
| Issue | 3 |
| Pages | 420-440 |
| Publication date | 2023-07-06 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Journal of Leisure Research (JOURNAL) |
| Journal identifiers | ISSN: 0022-2216 • E-ISSN: 2159-6417 |
| Publisher | Taylor & Francis (PUBLISHER • GB) |
| DOI | 10.1080/00222216.2023.2225050 |
| OpenAlex | W4383312791 |
| Language | EN |
| Citations received | 6 |
| References cited | 58 |
Increasing demand for theme parks combined with their limited resources have made overcrowding a significant concern for the leisure industry’s major suppliers. An exploratory study was conducted to analyze affectivity, cognitive and behavioral responses to overcrowding, and moderating variables influencing the link between overcrowding and negative affectivity in the context of theme park visits. Data were gathered from in-depth interviews with 35 participants who visited theme parks located in Florida. The study findings are presented in three phases. First, the crowding perceptions of the participants result in negative affectivity, including annoyance, constraint, and tiredness. Second, negative affectivity leads to five categories of cognitive and behavioral responses. Third, the paper reports moderating factors of the relationship between overcrowding and negative affectivity in four categories: personal, situational, social, and trip-related. This study proposes a theoretical framework embracing the multiple aspects of overcrowding based on the stimulus-organism-response framework
Cognition · Context (archaeology · Exploratory research · Geography · Overcrowding · Situational ethics · Sociology · Consumer Behavior in Brand Consumption and Identification · Customer Service Quality and Loyalty · Digital Marketing and Social Media · Psychology · Social Psychology
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| Unique citing works | 6 |
|---|---|
| Citations per year | 6 |
| Citation span | 2025 - 2026 (2) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 5 |