Computerized Data-Based Systems and Productivity among Professional Workers
The Case of Detectives
Bibliographic Data
| ID | 10401337 |
|---|---|
| Authors | James N Danziger, James Ν Danziger (University of California, Irvine), Kenneth L Kraemer (University of California, Irvine) |
| Year | 1985 |
| Volume | 45 |
| Issue | 1 |
| Pages | 196-196 |
| Publication date | 1985-01-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Public Administration Review (JOURNAL) |
| Journal identifiers | ISSN: 0033-3352 • E-ISSN: 1540-6210 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.2307/3110149 |
| OpenAlex | W2329657673 |
| Language | EN |
| Citations received | 11 |
| References cited | 3 |
The promise of productivity improvements has always been high in the litany of benefits predicted for computer use in government. Particular attention has usually focused on benefits at the clerical levels, where the brawny capabilities of computing are applied by means of large scale and repetitive data processing and office automation. Substantial promise has also been associated with managerial utilization of computing, where its more brainy capabilities are employed in management information systems and decision support systems. ' There has been greater uncertainty, particularly at the empirical level, about the effects of computing on the productivity of those professional workers at intermediate levels in the organizational hierarchy. Such professional workers are widespread in all service industries, whether public or private. This paper undertakes a careful, empirical assessment of the effects of computing on the performance of one such group of professionals-police detectives. In particular, it analyzes the detectives' level of computing use, the productivity effects of computing on criminal investigation activities, and the importance of the context of computing use on the individual-level effects of computing. Professional workers operate in an information-rich environment where decisions and actions must be based on an appraisal of the best available data and where there are substantial data that might be relevant. The processing of information is so central to the work of some professionals, such as planners, stock brokers, accountants and journalists, that the work seems wellsuited to productivity gains from computing. But for many other professional workers, information processing is a more peripheral support task as they provide direct service to clients. Therefore, such professionals as lawyers, social workers, insurance agents, probation officers, health officers, and police detectives have seemed less likely candidates for striking productivity gains from computing
Business · Economic growth · Economics · Productivity · Auction Theory and Applications · Big Data and Business Intelligence · Psychology
Data in Policing
Smart Technology and the Emergence of Algorithmic Bureaucracy
Strategic policing philosophy and the acquisition of technology
Management Policy for Greater Computer Benefits
Understanding the complexity of electronic government
Police facial recognition applications and violent crime control in U.S. cities
Computers as a Public Management Decision Tool
The Evolution of Internal IT Applications and e-Government Studies in Public Administration
Curriculum Recommendations for Public Management Education in Computing
Police Information Technology
The Production of Homicide Solutions
| Unique citing works | 11 |
|---|---|
| Citations per year | 0,29 |
| Citation span | 1988 - 2025 (38) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 11 |