Determinants of Call Centre Location
Some Evidence for UK Urban Areas
Bibliographic Data
| ID | 10860442 |
|---|---|
| Authors | Paul Bishop (0000-0003-3307-5159, Plymouth Business School, University of Plymouth, Drake Circus, Plymouth, Devon, PL4 8AA, UK, corresponding author), Peter Gripaios (Plymouth Business School, University of Plymouth, Drake Circus, Plymouth, Devon, PL4 8AA, UK, corresponding author), Gabriel Bristow (0000-0002-5714-8247, Cardiff University, corresponding author), Gillian Bristow |
| Year | 2003 |
| Volume | 40 |
| Issue | 13 |
| Pages | 2751-2768 |
| Publication date | 2003-12-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Urban Studies (JOURNAL) |
| Journal identifiers | ISSN: 0042-0980 • E-ISSN: 1360-063X |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1080/0042098032000146876 |
| OpenAlex | W1976052062 |
| Language | EN |
| Citations received | 9 |
| References cited | 18 |
This paper presents new evidence concerning the spatial distribution of UK call centre activity and analyses the determinants of this distribution. The study adopts a restructuring perspective, viewing call centre growth as a strategic response by companies seeking to develop competitive advantage and a process that is changing the spatial division of labour. The data indicate that there is an uneven spatial distribution of call centre activity in the UK. The results of econometric models, utilising Tobit and negative binomial regression techniques, suggest that regional aid, population density, the existing spatial division of labour and a large local labour force have a positive influence on call centre activity. Surprisingly, there is no evidence that labour costs influence call centre location
Call centre · Distribution (mathematics · Division of labour · Econometrics · Economic geography · Economics · Geography · Negative binomial distribution · Perspective (graphical · Regional science · Restructuring · Statistics · Telecommunications · Tobit model · Computer Science · Emotional Labor in Professions · Employment and Welfare Studies · Finance · Labor market dynamics and wage inequality
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| Unique citing works | 9 |
|---|---|
| Citations per year | 0.45 |
| Citation span | 2006 - 2019 (14) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 9 |