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A Study of Data Continuity in Adult Social Care Services

Bibliographic Data

ID10895037
AuthorsSarunkorn Chotvijit (0000-0002-2331-1624, Warwick Institute for the Science of Cities, University of Warwick, Coventry, UK, corresponding author), Malkiat Thiarai (Warwick Institute for the Science of Cities, University of Warwick, Coventry, UK), Stephen A Jarvis (0000-0002-1249-2167, Warwick Institute for the Science of Cities, University of Warwick, Coventry, UK)
Year2019
Volume49
Issue3
Pages762-786
Publication date2019-04-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueThe British Journal of Social Work (JOURNAL)
Journal identifiersISSN: 0045-3102 • E-ISSN: 1468-263X
PublisherOxford University Press (PUBLISHER • GB)
DOI10.1093/bjsw/bcy083
OpenAlexW2893385279
LanguageEN
References cited9

Financial challenges in adult social care services are a considerable concern for UK government. With an ageing population, UK local authorities were reported to have spent £168 million more than budgeted in 2015–16 and had struggled to maintain care quality and manage unprecedented demand. We report on the assessment process employed in adult social care in Birmingham, the UK’s second largest city, and use data-analytic methods to examine the flow and continuity of data from referral, through the assessment process, to the resulting service provision. We identify the decision-making points and the data recorded for service users throughout the workflow. Data are derived from the local government social care system in Birmingham and span 2013–16. Findings highlight the complexity of the social care system, the fragmentation of the data and the discontinuity of data flow within the system. This data analysis resulted from a two-year study commissioned by Birmingham City Council as part of the ‘case for change’ following several poor Ofsted reports. Our commission was to understand what could be ascertained from a data-led investigation, independently of how the data were collected and used. This research establishes the foundation for service improvement and potential resource savings.

Continuity of care · Economic growth · Economics · Health care · Political science · Social care · Social Welfare · Sociology · Geriatric Care and Nursing Homes · Healthcare innovation and challenges · Intergenerational Family Dynamics and Caregiving · Medicine · Nursing · Psychology · Social Work

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