Service Utilisation of an Innovative Mental Health Counselling Clinic
Bibliographic Data
| ID | 10898235 |
|---|---|
| Authors | L Fang (0000-0002-7944-1882, University of Toronto, corresponding author), Yu Lung (0000-0003-2435-6725, University of Toronto), Gilda Hui (0009-0006-6211-2368, University of Toronto), Nelson Pang (0000-0002-6399-8272, University of Toronto), Malik Smith (University of Toronto), Tamana Azizi (University of Toronto) |
| Year | 2024 |
| Volume | 54 |
| Issue | 6 |
| Pages | 2603-2622 |
| Publication date | 2024-09-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | The British Journal of Social Work (JOURNAL) |
| Journal identifiers | ISSN: 0045-3102 • E-ISSN: 1468-263X |
| Publisher | Oxford University Press (PUBLISHER • GB) |
| DOI | 10.1093/bjsw/bcae053 |
| OpenAlex | W4396593107 |
| Language | EN |
| Citations received | 1 |
| References cited | 62 |
Responding to the increasing challenges to mental health equity, Talk It Out Counseling Clinic (the Clinic), an innovative, public-facing counselling service, was established at the University of Toronto during the pandemic. Operating on the principles of anti-oppression and trauma-informed care, the Clinic trains Master of Social Work students to deliver mental health counselling to populations encountering multiple barriers to mental health equity through phone or video. Guided by a quality improvement framework, this study used chart reviews to examine the demographic characteristics, initial mental health status and service utilisation of clients (N = 116) who completed services at the Clinic during its inaugural year. Three-quarters of the clients identified as Black or other racialised individuals, and over 70 per cent rated their general mental health as poor or fair. Nearly 80 per cent of clients referred to the Clinic proceeded to an intake, amongst whom 69.6 per cent successfully completed the services. Warm handoff was associated with service engagement, whilist men and older clients were more likely to terminate the services prematurely. The study underscores the mental health needs of communities confronting multiple challenges and illuminates the processes conducive to client engagement and service delivery within an innovative, school-run mental health clinic
Business · Equity (law) · Family medicine · Mental health · Mental health service · Psychiatry · Public health · Service (business) · Digital Mental Health Interventions · Medicine · Mental Health Treatment and Access · Nursing · Telemedicine and Telehealth Implementation
Computer-based psychological treatments for depression
Trends in Racial-Ethnic Disparities in Access to Mental Health Care, 2004–2012
Social Determinants of Mental Health
Racial and Ethnic Disparities in the Prevalence of Stress and Worry, Mental Health Conditions, and Increased Substance Use Among Adults During the Covid-19 Pandemic — United States, April and May 2020
Social determinants of mental health
Single item measures of self-rated mental health
Barriers and facilitators to the use of e-health by older adults
Mental Health Disparities Among College Students of Color
Income inequality and depression
The Critical Relationship Between Anxiety and Depression
Mental health services in Canada
Perceived barriers to accessing mental health services among black and minority ethnic (BME) communities
Depression and Anxiety During the Covid‐19 Pandemic in an Urban, Low‐Income Public University Sample
The impact of warm handoffs on patient engagement with behavioral health services in primary care
Support and Aid to Families Electronically (Safe)
Field Note—Talk It Out Counseling Clinic
Counsellors’ experiences of online therapy
Triple Jeopardy
Commentary
Economic insecurity
Ontario adults’ health behaviors, mental health, and overall well-being during the Covid-19 pandemic
Systematic Review of Cultural Aspects of Stigma and Mental Illness among Racial and Ethnic Minority Groups in the United States
Masculine norms, avoidant coping, Asian values, and depression among Asian American men
A Feasibility Study of the Safe Pilot Program
Reimagining Social Work Placements in the Covid-19 Pandemic
Social Work in a Digital Age
Tele‐analysis
The Role of Gender and Income in Predicting Barriers to Mental Health Care in Canada
South Asian youth mental health in Peel Region, Canada
An Exploratory Study of Attitudes Toward Psychological Help Seeking Among African American Men
| Citations per year | 1 |
|---|---|
| Citation span | 2026 - 2026 (1) |
| Highly cited | No |