Creating Transparency through Electronic Information Systems
Opportunities and Pitfalls
Bibliographic Data
| ID | 10898526 |
|---|---|
| Authors | Jochen Devlieghere (0000-0002-5889-1067, Ghent University, corresponding author), Lieve Bradt (0000-0003-4882-7675, Ghent University), Rudi Roose (0000-0001-7508-4593, Ghent University) |
| Year | 2018 |
| Volume | 48 |
| Issue | 3 |
| Pages | 734-750 |
| Publication date | 2018-04-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | The British Journal of Social Work (JOURNAL) |
| Journal identifiers | ISSN: 0045-3102 • E-ISSN: 1468-263X |
| Publisher | Oxford University Press (PUBLISHER • GB) |
| DOI | 10.1093/bjsw/bcx052 |
| OpenAlex | W2626996583 |
| Language | EN |
| Citations received | 11 |
| References cited | 33 |
Over the past few decades, governments all over Europe have drawn upon a diversity of Electronic Information Systems (EISs). One of the aims of these EISs is the creation of a transparent Child Welfare and Protection (CWP) system. In that context, Gillingham and Graham (2016) argue that the implementation of EISs in social work has made the daily work of practitioners visible in ways that social workers in the 1970s and 1980s would have find unimaginable. However, this has not gone unchallenged as research reveals that practitioners develop strategies which can also undermine the aim of transparency. This paper aims to capture the tension between this aim and the reality of social work practice in using EISs. We undertook semi-structured interviews with seventeen social practitioners and uncovered a complex struggle in which practitioners showed how EISs are capable of both increasing and hindering the creation of transparency. We therefore argue that the problem does not lie so much in the implementation or design of EISs, but in the idea that transparency can be increased by EISs.
Business · Computer security · Context (archaeology) · Geography · Knowledge management · Political science · Public relations · Transparency (behavior) · Work (physics) · Child Welfare and Adoption · Computer Science · Engineering · Homelessness and Social Issues · Social Work Education and Practice
Documenting Practices in Human Service Organisations through Information Systems
The myth of the “data‐driven” society
Value positions viewed through the lens of automated decision-making
It ́s like you are on autopilot
Considering a Unified Model of Artificial Intelligence Enhanced Social Work
The use of Electronic Information Systems in social work. A scoping review of the empirical articles published between 2000 and 2019
The Role of Digital Data on Citizens in Social Work Research
Digital Technology in Children’s Safeguarding Social Work Practice in the 21st Century
Social Work in the Digital Era
Transparency in Social Work
Transparency in Social Work
From narrative to database
Asking the Question
Computer-based Information Systems and Human Service Organisations
Big Data in Social Welfare
Designing electronic information systems for the future
Risk, Reflexivity and Social Control in Child Protection
When policy o’erleaps itself
Social work’s ‘electronic turn’
Challenges to practice and knowledge in child welfare social work
Governmental Rationales for Installing Electronic Information Systems
Reconstructing the Foundations of Joined-Up Working
Street-Level Strategies of Child Welfare Social Workers in Flanders
Data Recording and Social Work
Changes in the Form of Knowledge in Social Work
Managing Restructured Social Services
Risk, Advanced Liberalism and Child Welfare
Identity Work and Critical Social Service Management
The Impact of Audit on Social Work Practice
The Descriptive Tyranny of the Common Assessment Framework
Risk, Instrumentalism and the Humane Project in Social Work
Policy Rationales for Electronic Information Systems
From Street‐Level to System‐Level Bureaucracies
Legal risk, accountability and transparency in social work
Digitising the structures of government
The qualitative research interview
Three Approaches to Qualitative Content Analysis
Child-Centric Information and Communication Technology (ICT) and the Fragmentation of Child Welfare Practice in England
| Citations per year | 1.57 |
|---|---|
| Citation span | 2019 - 2025 (7) |
| Highly cited | No |