Managing Mental Health Crisis Calls Received by a US Poison Center

A Statewide Collaboration Between the Georgia Poison Center, 911, and 988

Bibliographic Data

ID11023535
AuthorsMatthew Robert Dernbach (0000-0002-5907-0914, Matthew Robert Dernbach, Joseph E. Carpenter, Tim P. Moran, and Brent W. Morgan are with the Department of Emergency Medicine, Emory University School of Medicine, Atlanta, GA. Stephanie Hon, Gaylord Lopez, and Patrick Filkins are with the Georgia Poison Center, Atlanta. Nadine J. Kaslow and Sophie Arkin are with the Department of Psychiatry and Behavioral Sciences, Emory University School of Medicine. Kevin Tanner is with the Georgia Department of Behavioral Health and Developmental Disabilities, Atlanta.), Stephanie Hon (0000-0002-0390-8407, Matthew Robert Dernbach, Joseph E. Carpenter, Tim P. Moran, and Brent W. Morgan are with the Department of Emergency Medicine, Emory University School of Medicine, Atlanta, GA. Stephanie Hon, Gaylord Lopez, and Patrick Filkins are with the Georgia Poison Center, Atlanta. Nadine J. Kaslow and Sophie Arkin are with the Department of Psychiatry and Behavioral Sciences, Emory University School of Medicine. Kevin Tanner is with the Georgia Department of Behavioral Health and Developmental Disabilities, Atlanta.), Gaylord Lopez (0009-0009-0470-835X, Matthew Robert Dernbach, Joseph E. Carpenter, Tim P. Moran, and Brent W. Morgan are with the Department of Emergency Medicine, Emory University School of Medicine, Atlanta, GA. Stephanie Hon, Gaylord Lopez, and Patrick Filkins are with the Georgia Poison Center, Atlanta. Nadine J. Kaslow and Sophie Arkin are with the Department of Psychiatry and Behavioral Sciences, Emory University School of Medicine. Kevin Tanner is with the Georgia Department of Behavioral Health and Developmental Disabilities, Atlanta.), Nadine J Kaslow (0000-0003-0775-8597, Matthew Robert Dernbach, Joseph E. Carpenter, Tim P. Moran, and Brent W. Morgan are with the Department of Emergency Medicine, Emory University School of Medicine, Atlanta, GA. Stephanie Hon, Gaylord Lopez, and Patrick Filkins are with the Georgia Poison Center, Atlanta. Nadine J. Kaslow and Sophie Arkin are with the Department of Psychiatry and Behavioral Sciences, Emory University School of Medicine. Kevin Tanner is with the Georgia Department of Behavioral Health and Developmental Disabilities, Atlanta.), Joseph E Carpenter (0000-0001-5487-6671, Matthew Robert Dernbach, Joseph E. Carpenter, Tim P. Moran, and Brent W. Morgan are with the Department of Emergency Medicine, Emory University School of Medicine, Atlanta, GA. Stephanie Hon, Gaylord Lopez, and Patrick Filkins are with the Georgia Poison Center, Atlanta. Nadine J. Kaslow and Sophie Arkin are with the Department of Psychiatry and Behavioral Sciences, Emory University School of Medicine. Kevin Tanner is with the Georgia Department of Behavioral Health and Developmental Disabilities, Atlanta.), Kevin Tanner (Matthew Robert Dernbach, Joseph E. Carpenter, Tim P. Moran, and Brent W. Morgan are with the Department of Emergency Medicine, Emory University School of Medicine, Atlanta, GA. Stephanie Hon, Gaylord Lopez, and Patrick Filkins are with the Georgia Poison Center, Atlanta. Nadine J. Kaslow and Sophie Arkin are with the Department of Psychiatry and Behavioral Sciences, Emory University School of Medicine. Kevin Tanner is with the Georgia Department of Behavioral Health and Developmental Disabilities, Atlanta.), Aleisha Rucker-Wright (Matthew Robert Dernbach, Joseph E. Carpenter, Tim P. Moran, and Brent W. Morgan are with the Department of Emergency Medicine, Emory University School of Medicine, Atlanta, GA. Stephanie Hon, Gaylord Lopez, and Patrick Filkins are with the Georgia Poison Center, Atlanta. Nadine J. Kaslow and Sophie Arkin are with the Department of Psychiatry and Behavioral Sciences, Emory University School of Medicine. Kevin Tanner is with the Georgia Department of Behavioral Health and Developmental Disabilities, Atlanta.), Dawn Peel (Matthew Robert Dernbach, Joseph E. Carpenter, Tim P. Moran, and Brent W. Morgan are with the Department of Emergency Medicine, Emory University School of Medicine, Atlanta, GA. Stephanie Hon, Gaylord Lopez, and Patrick Filkins are with the Georgia Poison Center, Atlanta. Nadine J. Kaslow and Sophie Arkin are with the Department of Psychiatry and Behavioral Sciences, Emory University School of Medicine. Kevin Tanner is with the Georgia Department of Behavioral Health and Developmental Disabilities, Atlanta.), Andrea Corley (0009-0006-1583-5512, Matthew Robert Dernbach, Joseph E. Carpenter, Tim P. Moran, and Brent W. Morgan are with the Department of Emergency Medicine, Emory University School of Medicine, Atlanta, GA. Stephanie Hon, Gaylord Lopez, and Patrick Filkins are with the Georgia Poison Center, Atlanta. Nadine J. Kaslow and Sophie Arkin are with the Department of Psychiatry and Behavioral Sciences, Emory University School of Medicine. Kevin Tanner is with the Georgia Department of Behavioral Health and Developmental Disabilities, Atlanta.), Ryan Davis Solis (Matthew Robert Dernbach, Joseph E. Carpenter, Tim P. Moran, and Brent W. Morgan are with the Department of Emergency Medicine, Emory University School of Medicine, Atlanta, GA. Stephanie Hon, Gaylord Lopez, and Patrick Filkins are with the Georgia Poison Center, Atlanta. Nadine J. Kaslow and Sophie Arkin are with the Department of Psychiatry and Behavioral Sciences, Emory University School of Medicine. Kevin Tanner is with the Georgia Department of Behavioral Health and Developmental Disabilities, Atlanta.), Tim P Moran (0000-0003-0425-1256, Matthew Robert Dernbach, Joseph E. Carpenter, Tim P. Moran, and Brent W. Morgan are with the Department of Emergency Medicine, Emory University School of Medicine, Atlanta, GA. Stephanie Hon, Gaylord Lopez, and Patrick Filkins are with the Georgia Poison Center, Atlanta. Nadine J. Kaslow and Sophie Arkin are with the Department of Psychiatry and Behavioral Sciences, Emory University School of Medicine. Kevin Tanner is with the Georgia Department of Behavioral Health and Developmental Disabilities, Atlanta.), Brent W Morgan (Matthew Robert Dernbach, Joseph E. Carpenter, Tim P. Moran, and Brent W. Morgan are with the Department of Emergency Medicine, Emory University School of Medicine, Atlanta, GA. Stephanie Hon, Gaylord Lopez, and Patrick Filkins are with the Georgia Poison Center, Atlanta. Nadine J. Kaslow and Sophie Arkin are with the Department of Psychiatry and Behavioral Sciences, Emory University School of Medicine. Kevin Tanner is with the Georgia Department of Behavioral Health and Developmental Disabilities, Atlanta.), Brent Morgan (0000-0002-6681-4870, Emory University), Patrick Filkins (0009-0001-8785-699X, Matthew Robert Dernbach, Joseph E. Carpenter, Tim P. Moran, and Brent W. Morgan are with the Department of Emergency Medicine, Emory University School of Medicine, Atlanta, GA. Stephanie Hon, Gaylord Lopez, and Patrick Filkins are with the Georgia Poison Center, Atlanta. Nadine J. Kaslow and Sophie Arkin are with the Department of Psychiatry and Behavioral Sciences, Emory University School of Medicine. Kevin Tanner is with the Georgia Department of Behavioral Health and Developmental Disabilities, Atlanta.), Greg Whitaker (Matthew Robert Dernbach, Joseph E. Carpenter, Tim P. Moran, and Brent W. Morgan are with the Department of Emergency Medicine, Emory University School of Medicine, Atlanta, GA. Stephanie Hon, Gaylord Lopez, and Patrick Filkins are with the Georgia Poison Center, Atlanta. Nadine J. Kaslow and Sophie Arkin are with the Department of Psychiatry and Behavioral Sciences, Emory University School of Medicine. Kevin Tanner is with the Georgia Department of Behavioral Health and Developmental Disabilities, Atlanta.), Erin Conaway (0009-0000-4486-8571, Matthew Robert Dernbach, Joseph E. Carpenter, Tim P. Moran, and Brent W. Morgan are with the Department of Emergency Medicine, Emory University School of Medicine, Atlanta, GA. Stephanie Hon, Gaylord Lopez, and Patrick Filkins are with the Georgia Poison Center, Atlanta. Nadine J. Kaslow and Sophie Arkin are with the Department of Psychiatry and Behavioral Sciences, Emory University School of Medicine. Kevin Tanner is with the Georgia Department of Behavioral Health and Developmental Disabilities, Atlanta.), Brenda K Cibulas (Emory University), Brenda Cibulas (Matthew Robert Dernbach, Joseph E. Carpenter, Tim P. Moran, and Brent W. Morgan are with the Department of Emergency Medicine, Emory University School of Medicine, Atlanta, GA. Stephanie Hon, Gaylord Lopez, and Patrick Filkins are with the Georgia Poison Center, Atlanta. Nadine J. Kaslow and Sophie Arkin are with the Department of Psychiatry and Behavioral Sciences, Emory University School of Medicine. Kevin Tanner is with the Georgia Department of Behavioral Health and Developmental Disabilities, Atlanta.), Sophie Arkin (Matthew Robert Dernbach, Joseph E. Carpenter, Tim P. Moran, and Brent W. Morgan are with the Department of Emergency Medicine, Emory University School of Medicine, Atlanta, GA. Stephanie Hon, Gaylord Lopez, and Patrick Filkins are with the Georgia Poison Center, Atlanta. Nadine J. Kaslow and Sophie Arkin are with the Department of Psychiatry and Behavioral Sciences, Emory University School of Medicine. Kevin Tanner is with the Georgia Department of Behavioral Health and Developmental Disabilities, Atlanta.), Desiree Arnold (Matthew Robert Dernbach, Joseph E. Carpenter, Tim P. Moran, and Brent W. Morgan are with the Department of Emergency Medicine, Emory University School of Medicine, Atlanta, GA. Stephanie Hon, Gaylord Lopez, and Patrick Filkins are with the Georgia Poison Center, Atlanta. Nadine J. Kaslow and Sophie Arkin are with the Department of Psychiatry and Behavioral Sciences, Emory University School of Medicine. Kevin Tanner is with the Georgia Department of Behavioral Health and Developmental Disabilities, Atlanta.), Robert J Geller (0000-0001-6628-9431), R Geller (0000-0002-1578-1087, Matthew Robert Dernbach, Joseph E. Carpenter, Tim P. Moran, and Brent W. Morgan are with the Department of Emergency Medicine, Emory University School of Medicine, Atlanta, GA. Stephanie Hon, Gaylord Lopez, and Patrick Filkins are with the Georgia Poison Center, Atlanta. Nadine J. Kaslow and Sophie Arkin are with the Department of Psychiatry and Behavioral Sciences, Emory University School of Medicine. Kevin Tanner is with the Georgia Department of Behavioral Health and Developmental Disabilities, Atlanta.)
Year2025
Volume115
Issue11
Pages1814-1817
Publication date2025-11-01
Open AccessNo
TypeARTICLE
VenueAmerican Journal of Public Health (JOURNAL)
Journal identifiersISSN: 0090-0036 • E-ISSN: 1541-0048
PublisherAmerican Public Health Association (PUBLISHER • US)
DOI10.2105/ajph.2025.308229
PMID40875971
OpenAlexW4413785406
LanguageEN
References cited5

The Georgia Poison Center developed a protocol for managing mental health crisis cases via iterative feedback with Georgia 911–related emergency medical services and Georgia 988–related mental health services. The Georgia Poison Center managed 533 such cases in 2024 (the year of protocol implementation), of which 45 (8.4%) were transferred to 911. Our study demonstrates that emergency services can effectively develop statewide collaborations to improve mental health outcomes and that poison centers have a vital role in national suicide prevention efforts. ( Am J Public Health. 2025;115(11):1814–1817. https://doi.org/10.2105/AJPH.2025.308229 )

Center (category theory) · Environmental health · Family medicine · Medical emergency · Mental health · Occupational safety and health · Psychiatry · Disaster Response and Management · Medicine · Poisoning and overdose treatments

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