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Community Health Worker Encounter Forms

A Tool to Guide and Document Patient Visits and Worker Performance

Bibliographic Data

ID11035187
AuthorsCeleste A Lemay (The authors are with the University of Massachusetts Medical School, Worcester.), Warren J Ferguson (0000-0002-9217-8548, The authors are with the University of Massachusetts Medical School, Worcester.), J Lee Hargraves (0000-0003-2699-4405, The authors are with the University of Massachusetts Medical School, Worcester.)
Year2012
Volume102
Issue7
Pagese70-e75
Publication date2012-07-01
Open AccessNo
TypeARTICLE
VenueAmerican Journal of Public Health (JOURNAL)
Journal identifiersISSN: 0090-0036 • E-ISSN: 1541-0048
PublisherAmerican Public Health Association (PUBLISHER • US)
DOI10.2105/ajph.2011.300416
PMID22594753
PMCIDPMC3477991
OpenAlexW2171656233
LanguageEN
Citations received2
References cited14

Objectives. We explored the benefits of using community health worker (CHW) encounter forms to collect data on patient interactions and assessed the effectiveness of these forms in guiding and directing interactions. Methods. A 1-page standardized encounter form was developed to document topics discussed during visits with diabetes patients. A portion of the form was designed to be used as a script to guide the interaction and assist patients in setting appropriate self-management goals. Data were also collected via CHW work logs and interviews with CHWs and their supervisors to validate findings. Results. Data were collected for 1198 interactions with 540 patients at 6 community health centers. Self-management goals were set during 62% of encounters. With respect to the most recent self-management goal set, patients who had set a challenging goal were more likely to be in the action stage of change than in other stages. Work logs revealed that CHWs engaged in a number of activities not involving direct patient interactions and thus not captured on encounter forms. Conclusions. Evaluating and monitoring CHWs’ daily activities has been challenging. Encounter forms have great potential for documenting the work of CHWs with patients

Community health · Community health workers · Environmental health · Family medicine · Health services · Public health · Set (abstract data type) · Work (physics) · Computer Science · Diabetes Management and Education · Interprofessional Education and Collaboration · Medicine · Mental Health and Patient Involvement · Nursing · Psychology

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Citations per year0.2
Citation span2016 - 2021 (6)
Highly citedNo

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