Empathic listening test
An instrument for the selection and training of telephone crisis workers
Bibliographic Data
| ID | 11042413 |
|---|---|
| Authors | Ben Gray (0000-0001-7647-9474, Ohio University), Richard A Nida (Ohio University), Ted J Coonfield (Ohio University) |
| Year | 1976 |
| Volume | 4 |
| Issue | 2 |
| Pages | 199-205 |
| Publication date | 1976-04-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Community Psychology (JOURNAL) |
| Journal identifiers | ISSN: 0090-4392 • E-ISSN: 1520-6629 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1002/1520-6629(197604)4:2<199::aid-jcop2290040217>3.0.co;2-3 |
| PMID | 10243939 |
| OpenAlex | W2034504755 |
| Language | EN |
| Citations received | 2 |
| References cited | 15 |
Although telephone crisis centers have been shown to be a viable mode of community service, they are not without problems. Empirically based research upon which to make appropriate clinical and administrative decisions, particularly in the selection and training of volunteers has been lacking. In response to that need, a construct was developed that fused listening, the primary communicative behavior, with empathy, the most important interpersonal function of crisis center workers, to provide a criterion for selection and training. A 60-item situational instrument was developed to measure three dimensions of Empathic Listening, (a) Understanding, (b) Interest, and (c) Response-Ability. This study was designed to establish validity and reliability data for the instrument. The instrument was shown to have potential for selecting and training crisis center workers.
Active listening · Business · Empathy · Interpersonal communication · Reliability (semiconductor) · Selection (genetic algorithm) · Service (business) · Situational ethics · Test (biology) · Applied Psychology · Communication · Communication in Education and Healthcare · Computer Science · Emergency and Acute Care Studies · Marketing · Psychology · Social Psychology · Workplace Violence and Bullying
Handbook of Social Psychology
The necessary and sufficient conditions of therapeutic personality change.
Communication in Medical Therapeutics
On Clinical Diagnosis and Prediction
Crisis phone services
Crisis theory, active learning and the training of telephone crisis volunteers
Therapeutic Communication
The ability to judge people
| Unique citing works | 2 |
|---|---|
| Citations per year | 0,04 |
| Citation span | 1978 - 1994 (17) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 2 |