A training program in communication skills for receptionists
Bibliographic Data
| ID | 11045203 |
|---|---|
| Authors | Lennis G Echterling (Harrison Medical Center, corresponding author), HELEN B MOORE (James Madison University) |
| Year | 1982 |
| Volume | 10 |
| Issue | 3 |
| Pages | 237-239 |
| Publication date | 1982-07-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Community Psychology (JOURNAL) |
| Journal identifiers | ISSN: 0090-4392 • E-ISSN: 1520-6629 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1002/1520-6629(198207)10:3<237::aid-jcop2290100307>3.0.co;2-4 |
| OpenAlex | W2087716352 |
| Language | EN |
| Citations received | 2 |
| References cited | 3 |
As integral members of the mental health or human service team, receptionists and secretaries can do a great deal to facilitate the helping process. This paper evaluates a training program designed to increase the communication skills of receptionists and secretaries. Participants in the full-day workshop gave the training experience high ratings, demonstrated significantly higher levels of communication skills than a comparison group, and reported using the skills in their actual work settings.
Communication skills · Communication skills training · Medical education · Mental health · Process (computing) · Receptionists · Training (meteorology) · Work (physics) · Applied Psychology · Computer Science · Conflict Management and Negotiation · Counseling, Therapy, and Family Dynamics · Engineering · Language, Discourse, Communication Strategies · Medicine · Nursing · Psychology
| Citations per year | 0.06 |
|---|---|
| Citation span | 1993 - 2012 (20) |
| Highly cited | No |