Bureaucratic Encounters
A Pilot Study in the Evaluation of Government Services
Bibliographic Data
| ID | 11093026 |
|---|---|
| Authors | Theodore L Reed (corresponding author), Daniel Katz (0000-0002-9775-0320), Barbara A Gutek, Robert L Kahn (0009-0007-7746-1525), Eugenia Barton |
| Year | 1977 |
| Volume | 6 |
| Issue | 1 |
| Pages | 64 |
| Publication date | 1977-01-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Contemporary Sociology A Journal of Reviews (JOURNAL) |
| Journal identifiers | ISSN: 0094-3061 • E-ISSN: 1939-8638 |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.2307/2062734 |
| OpenAlex | W2317193445 |
| Language | EN |
| Citations received | 28 |
Bureaucracy · Business · Environmental planning · Geography · Government (linguistics · Political science · Politics · Evaluation and Performance Assessment · Law · Philosophy · Public Administration · Public Policy and Administration Research
Behavioral Public Performance
How to prove, how to interpret and what to do? Uncertainty experiences of street-level tax officials
Public Service Performance and Trust in Government
The Welfare State
A joint business-community approach to improve problem solving by workers displaced in a plant shutdown
The importance of internal referents as determinats of satisfaction
Similar Pressures, Different Contexts
The Personal Side of Street-Level Bureaucracy
The Routledge Companion to Trust
The Scientific Model of Causality
Public Encounters
Help-seeking from public authorities
How Litigants in Dutch Courtrooms Come to Trust Judges
Strategies for Studying Client Satisfaction
First Encounters of the Bureaucratic Kind
Public Perceptions and the Dilemmas of Party Reform in the USSR
Comparing Japanese and American Administrative Elites
Market Justice, Political Justice
The Ethnic Dimension to Bureaucratic Encounters in Postcommunist Europe
Close encounters of the digital kind
Searching for a Role
Interest Groups and Public Policy
Interpreting Subjective Data for Program Evaluation
Don't Blame the Bureaucracy
Theorizing About the Growth of Government
The Citizen Participation-Representation Roles of American Ombudsmen
Complaining as Participation
Decentralizing City Government
| Unique citing works | 28 |
|---|---|
| Citations per year | 0,58 |
| Citation span | 1978 - 2020 (43) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 28 |