The challenges of the new institutional environment

An Australian case study of older volunteers in the contemporary non-profit sector

Bibliographic Data

ID11201068
AuthorsJeni Warburton (0000-0002-1241-4169, La Trobe University, corresponding author), Catherine Mcdonald (0000-0003-3745-6653, MIT University)
Year2009
Volume29
Issue5
Pages823-840
Publication date2009-07-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueAgeing and Society (JOURNAL)
Journal identifiersISSN: 0144-686X • E-ISSN: 1469-1779
PublisherCambridge University Press (CUP) (PUBLISHER)
DOI10.1017/s0144686x09008484
OpenAlexW2117187653
LanguageEN
Citations received14
References cited34

Increased emphasis on efficiency and regulation is changing the nature of the non-profit sector in western countries. In this paper, we explore the impact of these contemporary changes on older, more traditional volunteers. Specifically, we use neo-institutional theory as a framework to explore the micro-effect of these processes in one large, multi-service non-profit organisation in Australia. The findings of an ethnographic study are presented using an analytical template comprising: (1) the observational space; (2) the conversational order; (3) the content of talk; and (4) areas of resistance. Findings from these categories provided evidence of two institutional orders – one a traditional way of operating consistent with a charity model, and the other, a new, dominant approach driven by market forces. It was found that older, more traditional volunteers struggled to maintain the old order as well as to make the transition to the new order. If organisations are to benefit from a pool of potential volunteers and if older people are to benefit from the social and health advantages associated with productive ageing, there are important implications in these findings. Older people are able to make a successful transition to the new order, but organisations need to be more proactive in facilitating the change. In particular, organisations need to reject ageist cultures and practices, provide training and skills development, and to work collaboratively with older people

Business · Economics · Ethnography · Institutional theory · Older people · Order (exchange) · Political science · Profit (economics) · Public relations · Service (business) · Service provider · Social science · Sociology · Marketing · Medicine · Nonprofit Sector and Volunteering · Psychology · Religion, Society, and Development · Tourism, Volunteerism, and Development · Gerontology