Victim Service Agency Perspectives on the Impact of the Covid-19 Pandemic
Bibliographic Data
| ID | 11214452 |
|---|---|
| Authors | Kylie Evans (0000-0002-1799-7009, Ursuline College), Anna E Bender (0000-0003-3995-0882, Case Western Reserve University), Elaine K Miller (0000-0002-6757-3829, Case Western Reserve University), Megan R Holmes (0000-0003-2895-9961, Case Western Reserve University, corresponding author), Jennifer King (0000-0001-9572-8210, Case Western Reserve University) |
| Year | 2023 |
| Volume | 49 |
| Issue | 4 |
| Pages | 476-493 |
| Publication date | 2023-07-04 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Journal of Social Service Research (JOURNAL) |
| Journal identifiers | ISSN: 0148-8376 • E-ISSN: 1540-7314 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/01488376.2023.2236164 |
| OpenAlex | W4385241133 |
| Language | EN |
| Citations received | 2 |
| References cited | 47 |
Victim service agencies felt widespread impacts from the COVID-19 pandemic on their staff, organizational practices, and client populations. This study offers a qualitative exploration of the impact of the COVID-19 pandemic across a broad spectrum of victim service settings, including court-based, mental health, medical, child welfare, interpersonal violence, and advocacy agencies. An electronic survey was completed by Ohio agency workers (N = 170) serving child and young adult victims of trauma. Codebook thematic analysis was used to identify agency and staff experiences, client needs, and changes to service delivery during the pandemic. Results revealed victim impacts in six categories: increases in mental/behavioral health needs, challenges resulting from school closures, safety concerns for victims of interpersonal violence, higher levels of crisis needs, isolation/stress, and service access issues. Agency-level impacts focused on the transition to virtual services, challenges with staffing and resources, worker burnout/stress, and resilience and flexibility. Implications are discussed for organizational staffing and trauma-informed training needs, burnout prevention and mitigation, and client service gaps. Future research should continue exploration of system- and organizational-level adaptation in response to the pandemic, as well as the long-term implementation of trauma-informed organizational practices as a strategy to enhance victim service worker satisfaction and retention
Agency (philosophy · Burnout · Business · Compassion fatigue · Mental health · Political science · Psychiatry · Public relations · Qualitative research · Service (business · Service delivery framework · Sociology · Staffing · Thematic analysis · Child Abuse and Trauma · Clinical Psychology · Intimate Partner and Family Violence · Marketing · Medicine · Nursing · Psychology · Workplace Violence and Bullying
A Pandemic within a Pandemic — Intimate Partner Violence during Covid-19
Impact of Covid-19 Pandemic on Posttraumatic Stress, Grief, Burnout, and Secondary Trauma of Social Workers in the United States
When Stay-at-Home Orders Leave Victims Unsafe at Home
Child Maltreatment during the Covid-19 Pandemic
Can I use TA? Should I use TA? Should I not use TA? Comparing reflexive thematic analysis and other pattern‐based qualitative analytic approaches
The impact of the Covid-19 pandemic in the precipitation of intimate partner violence
Conceptual and design thinking for thematic analysis
The Resilience of Social Service Providers and Families of Children With Autism or Development Delays During the Covid-19 Pandemic—A Community Case Study in Hong Kong
What Can Be Done to Promote the Retention of Social Workers? A Systematic Review of Interventions
One size fits all? What counts as quality practice in (reflexive) thematic analysis
The Impact of the Covid-19 Pandemic on the Needs and Lived Experiences of Intimate Partner Violence Survivors in the United States
LGBTQIA+ people’s service access during the Covid-19 pandemic
Staff Wellbeing and Retention in Children’s Social Work
Parental Social Isolation and Child Maltreatment Risk during the Covid-19 Pandemic
Don’t Know where to Go for Help”
So many extra safety layers
Professional Supervision
The neglected ones
An examination of retention and length of employment among public child welfare workers
Remote service delivery during the Covid-19 pandemic
Nonprofit Service Continuity and Responses in the Pandemic
Practising ethically during Covid-19
Toward an experimental ecology of human development
An Association Between Implementing Trauma-Informed Care and Staff Satisfaction
Qualitative Quality
| Unique citing works | 2 |
|---|---|
| Citations per year | 2 |
| Citation span | 2025 - 2025 (1) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 2 |