Referral
Technology and Efficiency
Bibliographic Data
| ID | 11214526 |
|---|---|
| Authors | Leonard S Miller (Associate Professor, School of Social Welfare, University of California, Berkeley, CA 94720, corresponding author), Robert Pruger (Associate Professor, School of Social Welfare, University of California, Berkeley, Berkeley, CA, 94720), Marleen Clark (Associate Professor and Doctoral Candidate, School of Social Welfare, University of California, Berkeley, Berkeley, CA, 94720) |
| Year | 1979 |
| Volume | 3 |
| Issue | 2 |
| Pages | 175-186 |
| Publication date | 1979-12-30 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Journal of Social Service Research (JOURNAL) |
| Journal identifiers | ISSN: 0148-8376 • E-ISSN: 1540-7314 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1300/j079v03n02_03 |
| OpenAlex | W2328385166 |
| Language | EN |
Referral increases the resources available to address client problems, but it also consumes the scarce resources, especially worker time, of the referring agency. This latter fact justifies the search for more efficient ways to carry out the activity. The study reported here moves in that direction by investigating two referral activities, client contacts and collateral contacts, and describes the productivity of each. The specific findings are tentative, bur strongly suggest that the technology of referral can be made explicit and that tradeoffs between referral activities can be evaluated
Agency (philosophy · Business · Collateral · Family medicine · Referral · Sociology · Finance · Healthcare Systems and Technology · Language, Discourse, Communication Strategies · Medicine · Team Dynamics and Performance
| Citation velocity | historical |
|---|---|
| Highly cited | No |