Client Satisfaction with Crisis Outreach Services
The Development of an Index
Bibliographic Data
| ID | 11214745 |
|---|---|
| Authors | Hussein H Soliman (0000-0001-5215-9097, Widener University, corresponding author), John Poulin (Widener University) |
| Year | 1997 |
| Volume | 23 |
| Issue | 2 |
| Pages | 55-76 |
| Publication date | 1997-10-02 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Journal of Social Service Research (JOURNAL) |
| Journal identifiers | ISSN: 0148-8376 • E-ISSN: 1540-7314 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1300/j079v23n02_04 |
| OpenAlex | W1556057932 |
| Language | EN |
| Citations received | 3 |
| References cited | 24 |
In this study we developed an instrument to measure client satisfaction with crisis services-the Client Crisis Satisfaction Index (CCSI). The index is designed to capture the unique aspects of service delivery to survivors of natural disasters. The reliability and factor structure of the index were tested on a sample of 90 survivors of the Great Flood of 1993. Seven domains were tested: Appropriateness of services, availability of services, clarity of services, timing of services, dignified treatment, impact of services and skillfulness of worker. The analyses produced a five factor structure that was conceptually similar to the original seven domains. The index has excellent reliability and the factors appear uni-dimensional. The CCSI captures the importance aspects of service provision and the unique needs of disaster survivors. It is recommended as an overall measure of client satisfaction with crisis services
Business · CLARITY · Economic growth · Economics · Geography · Index (typography · Natural disaster · Outreach · Reliability (semiconductor · Sample (material · Service (business · Service delivery framework · World Wide Web · Computer Science · Disaster Management and Resilience · Disaster Response and Management · Marketing · Patient Satisfaction in Healthcare · Psychology
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Assessment of psychological reactions in disaster victims
A Comparative Study of the Management of Cases of Deliberate Self-Harm in a District General Hospital
The development, factor analysis, and revision of a client satisfaction form
The response of an assertive community treatment program following a natural disaster
Consumer satisfaction with mental health treatment
| Unique citing works | 3 |
|---|---|
| Citations per year | 0,12 |
| Citation span | 2001 - 2017 (17) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 3 |