Treating Clients Fairly

Equity In The Distribution Of In-Home Supportive Services

Bibliographic Data

ID11215419
AuthorsMarleen Clark (Associate Specialist, School of Social Welfare, University of California, Berkeley, Berkeley, CA, 94720, corresponding author), Leonard S Miller (Associate Professor, School of Social Welfare, University of California, Berkeley, CA, 94720), Robert Pruger (Associate Professor, School of Social Welfare, University of California, Berkeley, Berkeley, CA, 94720)
Year1980
Volume4
Issue1
Pages47-60
Publication date1980-12-01
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueJournal of Social Service Research (JOURNAL)
Journal identifiersISSN: 0148-8376 • E-ISSN: 1540-7314
PublisherInforma UK Limited (PUBLISHER • GB)
DOI10.1300/j079v04n01_04
OpenAlexW1854706899
LanguageEN

The equitable distribution of maintenance, or care, services derives principally from the decision-making activities of the line workers in a service program. When program rules and guidelines are relatively general and awards are specific, workers develop functions which relate client need to program benefit. However, among counties and offices within a county, these functions may differ, resulting in inequitable service awards to clients. An empirical study of the In-home Supportive Services program in California reveals office distributive functions and determines the consistency with which workers follow them. Through factor analysis and linear regression, the distributive rules are made explicit so that workers can determine how they may be unintentionally treating clients unfairly

Actuarial science · Business · Consistency (knowledge bases · Distribution (mathematics · Distributive property · Economics · Labour economics · Operations management · Service (business · Service worker · Computer Science · Geriatric Care and Nursing Homes · Marketing · Mathematics · Medicine · Nursing · Psychology

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