Exploring Perspectives of Professionals in Community Organizations for Outreach and Services to East Asian American Older Adults and Family Caregivers

Bibliographic Data

ID11215461
AuthorsKathy Lee (0000-0001-9603-1685, School of Social Work, University of Texas at Arlington, Arlington, Texas, USA, corresponding author), Jessica Cassidy (0000-0003-0239-0471, School of Social Work, University of Texas at Arlington, Arlington, Texas, USA), Jaci Mitchell (School of Social Work, University of Texas at Arlington, Arlington, Texas, USA), Angela Hall (0000-0003-2300-5421, School of Social Work, University of Texas at Arlington, Arlington, Texas, USA)
Year2023
Volume49
Issue6
Pages665-676
Publication date2023-11-02
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueJournal of Social Service Research (JOURNAL)
Journal identifiersISSN: 0148-8376 • E-ISSN: 1540-7314
PublisherInforma UK Limited (PUBLISHER • GB)
DOI10.1080/01488376.2023.2265420
OpenAlexW4387454437
LanguageEN
References cited26

The present study explored how social service agencies serve older adults and their family caregivers to examine how to better serve those from East Asian American communities through a qualitative study design. Using a convenience sampling method, 42 participants were recruited from 37 home- and community-based, social service organizations. Four themes were developed based on their efforts in outreach, service delivery, engagement, and collaboration. The results showed that traditional forms of media, such as local newspapers, TV ads, or radios were commonly used to reach East Asian American communities. Specifically, ethnic media was considered the most effective way to reach Chinese and Korean American older adults due to the familiarity with the language and the culture. While technology acted as a bridge for delivering services to their clients, it was not seen as a permanent solution to the issue but rather a “Band-Aid”. Also, some ethnic organizations used multipurpose messaging mobile applications to stay connected with their clients. Ethnic organizations serving East Asian older adults offer unique contributions to the community due to their deeper understanding of cultural backgrounds. Through greater collaborations between organizations, resource utilization may be increased thereby, successfully supporting this underserved aging population.Keywords: Aging organizationshome- and community-based organizationsethnic organizationscollaborationsocial service connectionssocial service organizations Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationFundingThis work was supported by the Alzheimer’s Association New to the Field [AARG-NTF-20-678171]

Advertising · Business · Ethnic group · Newspaper · Outreach · Political science · Population · Public relations · Service (business · Social media · Sociology · Geriatric Care and Nursing Homes · Health disparities and outcomes · Marketing · Medicine · Psychology · Technology Use by Older Adults · Gerontology

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