Case Management with Hurricane Katrina Survivors

Perspectives of Case Managers and Supervisors

Bibliographic Data

ID11215470
AuthorsHolly Bell (0000-0003-1426-5176, The University of Texas at Austin, corresponding author), Elissa Madden, Elissa E Madden (0000-0002-8375-6588, The University of Texas at Austin), Elisa V Borah (0000-0003-2741-0299, The University of Texas at Austin), Laura Lein (University of Michigan), Julie Beausoleil (The University of Texas at Austin)
Year2010
Volume36
Issue3
Pages216-229
Publication date2010-04-22
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueJournal of Social Service Research (JOURNAL)
Journal identifiersISSN: 0148-8376 • E-ISSN: 1540-7314
PublisherInforma UK Limited (PUBLISHER • GB)
DOI10.1080/01488371003697954
OpenAlexW1979444867
LanguageEN
Citations received4
References cited15

Disaster case management is an important but under-researched aspect of disaster recovery. This study explored the perspectives of case managers and supervisors about the needs of Hurricane Katrina survivors. Telephone interviews with 168 case managers and supervisors in 32 states identified client motivation and availability of resources as key factors in successful cases. Conversely, lack of client motivation perceived or resources were key factors in challenging cases. Housing, employment, and transportation were identified as survivors' greatest needs. Further research is needed to develop best practices in enhancing client motivation, addressing cultural differences, and improving post-disaster resource development

Business · Computer security · Emergency management · Geography · Hurricane katrina · Key (lock · Natural disaster · Political science · Public relations · Resource (disambiguation · Disaster Management and Resilience · Disaster Response and Management · Facility Location and Emergency Management · Marketing · Psychology

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