Dare to Care
Exploring the Relationships between Socio-Moral Climate, Perceived Stress, and Work Engagement in a Social Service Agency
Bibliographic Data
| ID | 11215697 |
|---|---|
| Authors | Brigitte Steinheider (0000-0002-9222-4209, University of Oklahoma, corresponding author), Vivian Hoffmeister (University of Oklahoma), Kara Brunk (University of Oklahoma), Kara L Brunk (University of Tulsa), Tara Garrett (University of Oklahoma), Ricky Muñoz (0000-0002-7241-0696, University of Oklahoma) |
| Year | 2020 |
| Volume | 46 |
| Issue | 3 |
| Pages | 394-405 |
| Publication date | 2020-05-03 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Journal of Social Service Research (JOURNAL) |
| Journal identifiers | ISSN: 0148-8376 • E-ISSN: 1540-7314 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/01488376.2019.1575324 |
| OpenAlex | W2922068371 |
| Language | EN |
| Citations received | 4 |
| References cited | 41 |
Human service professionals working in an interpersonal violence social service agency are at increased risk of experiencing emotional burnout, compassion fatigue, and high levels of stress, which may reduce work engagement, increase turnover, and ultimately negatively affect client outcomes. However, a positive organizational climate has the potential to buffer the negative effects of perceived stress on work engagement. Socio-moral climate is a behavioral-based organizational construct that assumes that workplace practices and procedures can impact employees’ attitudes and behaviors. This exploratory study (N = 41) investigates the relationships between perceived stress, work engagement, and socio-moral climate in a social service agency serving survivors of interpersonal violence, comparing employees with direct interactions with clients in a shelter to those with indirect contact at a different location. Results of moderation analyses show that socio-moral climate significantly predicts higher work engagement, while perceived stress is negatively associated with work engagement; however, the interaction effect was not significant and there were no differences in perceived stress between both employees. Further research should continue to investigate the role of socio-moral climate on employee work engagement in social service agencies, which could improve the quality of services for their clients
Affect (linguistics · Agency (philosophy · Burnout · Compassion fatigue · Emotional exhaustion · Employee engagement · Interpersonal communication · Moderation · Moral agency · Political science · Public relations · Sociology · Work (physics · Work engagement · Applied Psychology · Clinical Psychology · Healthcare professionals’ stress and burnout · Job Satisfaction and Organizational Behavior · Psychology · Social Psychology · Workplace Violence and Bullying · Social Work
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| Unique citing works | 4 |
|---|---|
| Citations per year | 1,33 |
| Citation span | 2023 - 2025 (3) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 4 |