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Marriage and Midnight Work

A Qualitative Study of Unmarried Women Call Center Agents in India

Bibliographic Data

ID11220173
AuthorsShelly Tara (University of Delhi), P Vigneswara Ilavarasan (0000-0002-9431-3520, Indian Institute of Technology Delhi, corresponding author)
Year2011
Volume47
Issue4
Pages197-212
Publication date2011-06-01
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueMarriage & Family Review (JOURNAL)
Journal identifiersISSN: 0149-4929 • E-ISSN: 1540-9635
PublisherInforma UK Limited (PUBLISHER • GB)
DOI10.1080/01494929.2011.586298
OpenAlexW1992653583
LanguageEN
Citations received10
References cited10

Based on a qualitative study, we explored the changing aspirations of marriage among unmarried call center agents in India. Data were collected from forty-five unmarried call center agents and ten parent couples, through in-depth semi structured interviews in the National Capital Region (New Delhi, Gurgaon, and NOIDA) in India. Our study found that the agents desire to continue in their cell center employment after marriage, despite the existing incompatibility between marriage and night shift based call center employment in India. We argue that the socio-cultural background of the agents influences their capacity to exercise their agency more than the economic aspects of their employment

Agency (philosophy · Center (category theory · Economic growth · Economics · Midnight · Qualitative research · Social science · Socioeconomics · Sociology · Work (physics · Engineering · Gender Studies · Work-Family Balance Challenges

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Unique citing works10
Citations per year0,77
Citation span2013 - 2026 (14)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 10

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