Issues in understanding quality volunteering in human services
Bibliographic Data
| ID | 11228972 |
|---|---|
| Authors | R Leonard (0000-0002-7642-5529, Western Sydney University, corresponding author), Jenny Onyx (0000-0001-7166-833X, Western Sydney University), Helen Hayward‐Brown (Western Sydney University) |
| Year | 2005 |
| Volume | 40 |
| Issue | 3 |
| Pages | 411-425 |
| Publication date | 2005-03-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Australian Journal of Social Issues (JOURNAL) |
| Journal identifiers | ISSN: 0157-6321 • E-ISSN: 1839-4655 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1002/j.1839-4655.2005.tb00981.x |
| OpenAlex | W1540836846 |
| Language | EN |
| Citations received | 1 |
| References cited | 8 |
Organisations providing human services are under increasing pressure to demonstrate quality from a range of sources such as new legislation and new requirements for government funding. Four dimensions for examining quality, derived from program evaluation theory, illustrated some of the contradictions surrounding these expectations. The research used a qualitative and grounded approach to exploring clients', volunteers' and coordinators' notions of quality service. The clients' and volunteers' perceptions of quality were highly experiential, related to the specific context and focussed on strong trusting personal relationships. Clients were also very conscious of their lack of power. Coordinators used a combination of approaches to try to satisfy the demands of clients, volunteers and bureaucracy
Bureaucracy · Business · Context (archaeology · Experiential learning · Government (linguistics · Grounded theory · Human services · Legislation · Pedagogy · Perception · Political science · Politics · Project commissioning · Public relations · Publishing · Qualitative research · Quality (philosophy · Service (business · Social science · Sociology · Community Development and Social Impact · Law · Nonprofit Sector and Volunteering · Nursing Education, Practice, and Leadership · Psychology · Marketing
| Citations per year | 0.06 |
|---|---|
| Citation span | 2008 - 2008 (1) |
| Highly cited | No |