Service with a smile” and emotional contagion
A replication and extension study
Bibliographic Data
| ID | 11233285 |
|---|---|
| Authors | Ka-shing Woo, Ka‐shing Woo (Hong Kong Metropolitan University, corresponding author), Bobbie Chan (Hong Kong Metropolitan University) |
| Year | 2020 |
| Volume | 80 |
| Pages | 102850 |
| Publication date | 2020-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Annals of Tourism Research (JOURNAL) |
| Journal identifiers | ISSN: 0160-7383 • E-ISSN: 1873-7722 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.annals.2019.102850 |
| OpenAlex | W2997765015 |
| Language | EN |
| Citations received | 13 |
| References cited | 48 |
Advertising · Affect (linguistics · Business · Emotional labor · Immediacy · Nonverbal communication · Political science · Service (business · Tourism · Communication · Customer Service Quality and Loyalty · Emotional Labor in Professions · Psychology · Psychology of Social Influence · Social Psychology · Marketing
Emotional labour and fluctuating researcher identities
Smile Big or Little? It Depends on the Tourism Activity Type
The role of customer mistreatment and emotional exhaustion in the relationship between surface acting and turnover intention
The implicit and explicit emotional influence on travel intentions and parasocial relationships
How authenticity and serendipity presented in Citywalk videos influence viewers’ tourism intention
A modern line of the face
How Narcissism and Susceptibility to Emotional Contagion Affect Belief in Fake News on Social Media from a Dual Information Processing Perspective
A review of research into tourism work and employment
Meaningful body talk
How emotional labor affect hotel employees’ mental health
Exploitative leadership and service sabotage
Importance of family for individual tourist satisfaction
Excited or Calm? Effects of Endorsers’ Emotions on Tourists’ Impulsive Buying
Smiles when sharing
The dynamics of warmth and competence judgments, and their outcomes in organizations
Felt, false, and miserable smiles
Time for a Radical Reappraisal of Tourist Decision Making? Toward a New Conceptual Model
Orientation Behaviors and Nonverbal Attitude Communication1
Signs of Socioeconomic Status
Display rules versus display autonomy
The Managed Heart
Redefining the Value Structure of College Students in Hong Kong and the Mainland of China
The Routledge Handbook of Tourism Marketing
Exploring tourism labor
Commodification and perceived authenticity in commercial homes
When Western hosts meet Eastern guests
Humanising migrant women’s work
The Emotional Life of Adventure Guides
Background to the fore
Tourism marketing research
Experiencing intercultural communication
Patterns of brain electrical activity during facial signs of emotion in 10-month-old infants
Are the windows to the soul the same in the East and West? Cultural differences in using the eyes and mouth as cues to recognize emotions in Japan and the United States
Behavioral markers and recognizability of the smile of enjoyment
Interactional functions of a nonverbal sign Head movement in japanese dyadic casual conversation
Harmony and Conflict
The Nature of Conversational Involvement and Nonverbal Encoding Patterns
| Unique citing works | 13 |
|---|---|
| Citations per year | 2,17 |
| Citation span | 2020 - 2026 (7) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 13 |