When empathy prevents negative reviewing behavior
Bibliographic Data
| ID | 11234784 |
|---|---|
| Authors | Rebecca Pera (0000-0001-9887-0167, Università degli Studi del Piemonte Orientale “Amedeo Avogadro”), Giampaolo Viglia (0000-0001-8521-4988, University of Portsmouth, corresponding author), Laura Grazzini (0000-0003-1185-5912, University of Florence), Daniele Dalli (0000-0002-7909-0963, University of Pisa) |
| Year | 2019 |
| Volume | 75 |
| Pages | 265-278 |
| Publication date | 2019-03-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Annals of Tourism Research (JOURNAL) |
| Journal identifiers | ISSN: 0160-7383 • E-ISSN: 1873-7722 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.annals.2019.01.005 |
| OpenAlex | W2940723099 |
| Language | EN |
| Citations received | 33 |
| References cited | 63 |
Closeness · Empathy · Hospitality · Political science · Reputation · Sociology · Tourism · Consumer Behavior in Brand Consumption and Identification · Digital Marketing and Social Media · Psychology · Sharing Economy and Platforms · Social Psychology
Home sharing in marketing and tourism at a tipping point
An Analysis of Online Reputation Indicators by Means of Geostatistical Techniques—The Case of Rural Accommodation in Extremadura, Spain
Towards a model for the assessment of conservation, welfare, and governance in wildlife tourism attractions
What drives guests to misreport their experiences on Airbnb? A structural equation modelling approach
Exploring crisis communications during a pandemic from a cruise marketing managers perspective
Assessing the relationship among hotel star class, online reviews’ valence, length, and communication style
Inspiring desirability or ensuring feasibility
Exploring Features, Customer Emotions, and Evaluations of Airbnb Online Experiences
Disruptor Recognition and Market Value of Incumbent Firms
Tourist racial diversity
Constructing a Model of Tourists' Empathy on Destination Loyalty
Unveiling the Impact of Collective Memory in Promotional Videos on Wuhan’s Post-Pandemic Travel Intention
Exploring the role of cultural values, trust and empathy on satisfaction
Disentangling the antecedents of rational versus emotional negative electronic word of mouth on a peer-to-peer accommodation platform
To vote or not to vote? The impact of gratitude expression on helpfulness voting in peer-to-peer accommodation reviews
Bragging and humblebragging in online reviews
A review of research into paid online peer-to-peer accommodation
A review of experiments in tourism and hospitality
Memorable interactive experiences between hosts and guests in B&Bs and their generation process
Laughing it off
How does constraining description affect guest booking decisions and satisfaction
Changes in service quality of sharing accommodation
Authoritative performances of care in home exchange
Airbnb Superhosts' talk in commercial homes
Feeling dark, seeing dark
Benefits of authenticity
The seven lives of Airbnb. The role of accommodation types
Mutual surveillance on Airbnb
Impact of short-term rental regulation on hotel industry
Consumer responses to time-based sales messages
Understanding the drivers of Airbnb discontinuance
Consumer behaviours in social enterprises
Cause-related marketing in tourism
Sage Handbook of Mixed Methods in Social & Behavioral Research
From Detached Concern to Empathy
Why Tourists Choose Airbnb
If nearly all Airbnb reviews are positive, does that make them meaningless?
Alternative marketplaces in the 21st century
It's the Mind-Set that Matters
Impacts of Peer-to-Peer Accommodation Use on Travel Patterns
Construal-level theory of psychological distance.
Temporal construal.
Qualitative Data Analysis in Health Psychology
Vacationers and eWOM
“Do We Believe in TripAdvisor?” Examining Credibility Perceptions and Online Travelers’ Attitude toward Using User-Generated Content
Airbnb
Validity and generalization in future case study evaluations
Peer-to-peer accommodation networks
Tried and tested
What makes a useful online review? Implication for travel product websites
Analysis of the perceived value of online tourism reviews
The impact of online reviews on hotel booking intentions and perception of trust
Responding to negative online reviews
The influence of online ratings and reviews on hotel booking consideration
What makes an online consumer review trustworthy
Asymmetric effects of online consumer reviews
Trust and reputation in the sharing economy
Substitutable by peer-to-peer accommodation networks
How handwriting reduces negative online ratings
Effect of sharing economy on tourism industry employment
Sharing economy and prospects in tourism research
Current sharing economy media discourse in tourism
Interpersonal similarity as a social distance dimension
The role of feasibility and desirability considerations in near and distant future decisions
Empathy and the collective good
Airbnb
Electronic word-of-mouth in hospitality and tourism management
Empathy and tourism
Progress in information technology and tourism management
Content-Analysis Research
Qualitative Quality
Access-Based Consumption
Sharing
| Unique citing works | 33 |
|---|---|
| Citations per year | 4,71 |
| Citation span | 2019 - 2026 (8) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 33 |