Enabling people with impairments to use Airbnb

Bibliographic Data

ID11235296
AuthorsMelanie Randle (0000-0001-9129-1701, University of Wollongong, corresponding author), Sara Dolnicar (0000-0001-5176-3161, The University of Queensland)
Year2019
Volume76
Pages278-289
Publication date2019-05-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueAnnals of Tourism Research (JOURNAL)
Journal identifiersISSN: 0160-7383 • E-ISSN: 1873-7722
PublisherElsevier BV (PUBLISHER)
DOI10.1016/j.annals.2019.04.015
OpenAlexW2943519583
LanguageEN
Citations received31
References cited24

Paid peer-to-peer accommodation networks, including Airbnb, have been accused of excluding people with impairments. This study analyses host and guest posts on the Airbnb hosting community to (1) reveal key barriers preventing people with impairments from fully participating in peer-to-peer accommodation trading, and (2) identify solutions to overcoming these barriers, using as theoretical framework the social model of disability. The key conclusion is that we may be witnessing a fundamental shift in the nature of barriers: as the growing peer-to-peer accommodation sector increases the quantity and variability of accommodation options, the primary challenge is no longer a lack of suitable accommodation (physical barrier), but the identification of suitable accommodation (informational barrier). Informational barriers are potentially easier to overcome

Accommodation · Business · Computer security · Identification (biology · Internet privacy · Key (lock · Peer-to-peer · Political science · Public relations · Sharing economy · World Wide Web · Computer Science · Digital Economy and Work Transformation · Homelessness and Social Issues · Psychology · Sharing Economy and Platforms · Marketing

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Open DOISci-HubOpen Access