Exploring the effect of humor in robot failure
Bibliographic Data
| ID | 11235919 |
|---|---|
| Authors | Hongyan Yang (0009-0005-6810-9082, Nankai University), Hong Xu (0000-0003-0314-9145, Nankai University, corresponding author), Yan Zhang (0000-0001-8460-2671, Nankai University), Yan Liang (0000-0003-0072-7536, Nankai University), Ting Lyu (0000-0002-8087-0078, Sun Yat-sen University) |
| Year | 2022 |
| Volume | 95 |
| Pages | 103425 |
| Publication date | 2022-07-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Annals of Tourism Research (JOURNAL) |
| Journal identifiers | ISSN: 0160-7383 • E-ISSN: 1873-7722 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.annals.2022.103425 |
| OpenAlex | W4281622112 |
| Language | EN |
| Citations received | 27 |
| References cited | 71 |
Business · Constraint (computer-aided design · Hospitality · Hospitality industry · Political science · Promotion (chess · Regulatory focus theory · Service (business · Tourism · AI in Service Interactions · Engineering · Humor Studies and Applications · Psychology · Psychology of Social Influence · Social Psychology · Marketing
Unique or mainstream? exploring the impact mechanism of destination virtual endorsers’ apparel on tourist favorability
Managing service failures of hotel robots by combining the Kano model with the service blueprint
Applying the right remedy? Crisis management reporting on different destination resilience under the internal crisis events
How does travel social media influencer humour influence viewers’ visit intention
Does being there still matter after a service failure? The impact of robots’ physical presence on customer satisfaction
How do fandom symbols at music events influence travel intention? A moderated mediation model
Public compensation and private apology
Mocking oneself or teasing others? The interactive effects of humorous message framing and tourism crisis response strategies
Likability Bias in Robot Service Failure Tolerance
Exploring the effect of AI warm response on consumer reuse intention in service failure
The “backfire” effects of luxury advertising on TikTok
How do failure attribution and linguistic style affect the remedial effects of generative AI services? The importance of humorous self-deprecation – Evidence from ERPs
Enhancing apology sincerity in AI bots
Warmth trumps competence? Uncovering the influence of multimodal AI anthropomorphic interaction experience on intelligent service evaluation
Chatbot language style matching and reuse intention in service failure
When are Service Robots effective? The Influence of the Matching Relationship Between Hotel Service Type and Service Provider on Customer Satisfaction
Reflections on tourists’ experiential engagement with Scotland’s whisky heritage
Compensate or apologize? The interaction effects of crisis recovery strategies and crisis types on reputation governance of tourist sites
Will you forgive it? The interactive effects of crisis news framing and crisis communication message framing on tourists’ forgiveness
The golden zone of AI’s emotional expression in frontline chatbot service failures
The impact of prior chatbot identity disclosure on customer tolerance of service failures
How cute mascots affect relationships with tourism destinations
Tourism service recovery
Robot guardians
Unintended indulgence in robotic service encounters
Humor type and service context shape AI service recovery
Promotional games in service recovery
The Theory of Dyadic Morality
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery
Benign Violations
When Humanizing Brands Goes Wrong
The uncanny advantage of using androids in cognitive and social science research
Promotion and Prevention
Holding Robots Responsible
The Analysis of Mechanisms and Their Contingencies
On seeing human
Artificial intelligence service recovery
Anthropomorphism brings us closer
The Rise and Fall of Humor
Development and validation of brief measures of positive and negative affect
The Impact of Failure Severity, Prior Failure, and Company Control on Service Recovery Outcomes
The development of the Sense of Humor Questionnaire
A model that connects information technology and hotel performance
Tourists’ responses to humour
Friendly or competent? The effects of perception of robot appearance and service context on usage intention
Robots Come to Rescue
Does a cute artificial intelligence assistant soften the blow? The impact of cuteness on customer tolerance of assistant service failure
Individual differences in uses of humor and their relation to psychological well-being
CEOs imbue organizations with feelings, increasing punishment satisfaction and apology effectiveness
Beyond pleasure and pain
Are physically embodied social agents better than disembodied social agents
The effect of social-cognitive recovery strategies on likability, capability and trust in social robots
Machines and Mindlessness
Does love mean never having to say you're sorry? Associations between relationship satisfaction, perceived apology sincerity, and forgiveness
Humor, Comedy, and Consumer Behavior
Humorous Complaining
| Unique citing works | 27 |
|---|---|
| Citations per year | 9 |
| Citation span | 2023 - 2026 (4) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 27 |