Participatory complexity in tourism policy

Understanding sustainability programmes with participatory systems mapping

Bibliographic Data

ID11235978
AuthorsJenny Suno Wu (University of Surrey, corresponding author), Peter Barbrook-Johnson (0000-0002-7757-9132, University of Surrey), Pete Barbrook-Johnson, Xavier Font (0000-0003-1770-6213, University of Surrey)
Year2021
Volume90
Pages103269
Publication date2021-09-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueAnnals of Tourism Research (JOURNAL)
Journal identifiersISSN: 0160-7383 • E-ISSN: 1873-7722
PublisherElsevier BV (PUBLISHER)
DOI10.1016/j.annals.2021.103269
OpenAlexW3179399435
LanguageEN
Citations received14
References cited40

Linear logic models are insufficient to understand how interventions work in complex areas such as sustainable tourism. We present Participatory Systems Mapping (PSM), a novel method to develop shared understandings and collective management of complex policy issues among stakeholders. We use PSM with stakeholders in Barcelona to support the design of an upcoming evaluation of an existing sustainability programme. Discussion during workshops, and analysis of the PSM map produced, suggest sharing best practices and improving peer-to-peer learning are pivotal to improving sustainability. We show how a complex systems approach, implemented via PSM, can provide a more holistic understanding of the contexts and interactions of tourism policy. We offer learning and guidance on how the method can be used by others

Business · Citizen journalism · Knowledge management · Operations management · Participatory design · Political science · Process management · Sociology · Sustainability · Tourism · Work (physics · Cognitive Science and Mapping · Community Health and Development · Complex Systems and Decision Making · Computer Science · Engineering

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Open DOIOpen Access