Technology adoption and jobs
The effects of self-service kiosks in restaurants on labor outcomes
Bibliographic Data
| ID | 11238229 |
|---|---|
| Authors | Chungeun Yoon (0000-0002-1040-3722, corresponding author) |
| Year | 2023 |
| Volume | 74 |
| Pages | 102336 |
| Publication date | 2023-08-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Technology in Society (JOURNAL) |
| Journal identifiers | ISSN: 0160-791X • E-ISSN: 1879-3274 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.techsoc.2023.102336 |
| OpenAlex | W4385235308 |
| Language | EN |
| Citations received | 6 |
| References cited | 38 |
This study explores how technology adoption affects labor. I investigate the effect of restaurants' adoption of self-service kiosks on labor outcomes, using survey data from Korea. I find that businesses’ adoption of self-service kiosks had little impact on their number of full-time or part-time workers. However, restaurants with a self-service kiosk decreased both the wages of their part-time workers and the number of unpaid family members they employed. The results are driven by franchise restaurants. Independently owned restaurants that adopted kiosks increased the wages of their full-time workers. These findings provide support for the efficiency wage theory as well as the skill-biased technological change theory. The results suggest that when businesses adopt new technologies, these technologies do not replace unskilled labor, but rather raise the relative wages of skilled workers
Business · Economics · Franchise · Interactive kiosk · Labour economics · Service (business · Service worker · Wage · Entrepreneurship Studies and Influences · Migration, Ethnicity, and Economy · Sharing Economy and Platforms · Marketing
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| Unique citing works | 6 |
|---|---|
| Citations per year | 3 |
| Citation span | 2024 - 2026 (3) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 6 |