Services innovation impact to customer satisfaction and customer value enhancement in airport
Bibliographic Data
| ID | 11238414 |
|---|---|
| Authors | James K C Chen (0000-0002-6617-5722, Asia University, corresponding author), Amrita Batchuluun (Asia University), Javkhuu Batnasan (0000-0001-8834-2563, Asia University) |
| Year | 2015 |
| Volume | 43 |
| Pages | 219-230 |
| Publication date | 2015-11-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Technology in Society (JOURNAL) |
| Journal identifiers | ISSN: 0160-791X • E-ISSN: 1879-3274 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.techsoc.2015.05.010 |
| OpenAlex | W768200193 |
| Language | EN |
| Citations received | 4 |
| References cited | 37 |
Business · Customer advocacy · Customer Equity · Customer retention · Customer satisfaction · Interactive kiosk · Moderation · Service (business · Service quality · Value (mathematics · Aviation Industry Analysis and Trends · Computer Science · Consumer Retail Behavior Studies · Customer Service Quality and Loyalty · Marketing
Investigation of customer satisfaction, brand trust and brand loyalty in electronics home appliances
Digital CSR impact on Chinese auto brands
Impact of firm/customer innovativeness and identification on customer value co-creation, happiness and satisfaction
Achieving sustainable customer loyalty in airports
Multivariate data analysis
The Resource-Based Theory of Competitive Advantage
Customer value
The Antecedents and Consequences of Customer Satisfaction for Firms
Consumer Perceptions of Price, Quality, and Value
Testing Structural Equation Models
Who interacts on the Web
Security systems for a mobile world
Creating transportation infrastructure though state spaceport initiatives
The moderator–mediator variable distinction in social psychological research
Comparative fit indexes in structural models
The moderator-mediator variable distinction in social psychological research
Alternative Ways of Assessing Model Fit
| Citations per year | 1.33 |
|---|---|
| Citation span | 2023 - 2025 (3) |
| Highly cited | No |