Tourism Amidst Covid-19
Consumer experience in luxury hotels booked through digital platforms
Bibliographic Data
| ID | 11410259 |
|---|---|
| Authors | Diana Escandon-Barbosa (0000-0002-1486-5908, Pontificia Universidad Javeriana Cali, corresponding author), Jairo Salas-Paramo (0000-0002-1798-9711, Pontificia Universidad Javeriana Cali) |
| Year | 2023 |
| Volume | 48 |
| Issue | 1 |
| Pages | 141-146 |
| Publication date | 2023-01-02 |
| Open Access | No |
| Type | ARTICLE |
| Venue | Tourism Recreation Research (JOURNAL) |
| Journal identifiers | ISSN: 0250-8281 • E-ISSN: 2320-0308 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/02508281.2021.1940708 |
| OpenAlex | W3178483823 |
| Language | EN |
| Citations received | 2 |
| References cited | 14 |
The COVID-19 pandemic has brought changes in the different requirements related to consumer experience. We conducted a sentiment analysis on many comments of tourists in two most popular online travel platforms in Mexico, TripAdvisor and Booking.com, from April 2020 to February 2021. Our analysis was aimed at understanding the effect of COVID-19 on the behaviour of tourism consumers who make trips using on-line platforms for booking luxury hotels. The results demonstrated that the personal characteristics of travellers are heterogeneous and respond to a specific context. The research concluded that luxury hotels need to create appropriate strategies for the tourists who make booking through digital platforms and the different requirements they have during their stays in the hotels
2019-20 coronavirus outbreak · Advertising · Business · Consumer behaviour · Context (archaeology · Coronavirus disease 2019 (COVID-19 · Digital media · Geography · Political science · Severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2 · Social media · Tourism · TRIPS architecture · COVID-19 Pandemic Impacts · Digital Marketing and Social Media · Diverse Aspects of Tourism Research · Marketing
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Understanding the smartphone usage of Chinese outbound tourists in their shopping practices
Time-varying foreign currency risk of world tourism industry
Reimagining resilience
Profiling and evaluating Chinese consumers regarding post-Covid-19 travel
Analyzing one-day tour trends during Covid-19 disruption – applying push and pull theory and text mining approach
Sentiment, mood and outbound tourism demand
| Citations per year | 1 |
|---|---|
| Citation span | 2024 - 2025 (2) |
| Highly cited | No |