Complicity and control in the workplace
A critical case study of TQM, learning, and the management of knowledge
Bibliographic Data
| ID | 11425151 |
|---|---|
| Authors | Fred M Schied (Pennsylvania State University, corresponding author), Vicki K Carter (Pennsylvania State University), Judith A Preston (Pennsylvania State University), Sharon L Howell (Pennsylvania State University) |
| Year | 1998 |
| Volume | 17 |
| Issue | 3 |
| Pages | 157-172 |
| Publication date | 1998-05-01 |
| Open Access | No |
| Type | ARTICLE |
| Venue | International Journal of Lifelong Education (JOURNAL) |
| Journal identifiers | ISSN: 0260-1370 • E-ISSN: 1464-519X |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/0260137980170302 |
| OpenAlex | W2048087933 |
| Language | EN |
| Citations received | 3 |
| References cited | 15 |
This article analyses how a Total Quality Management process with an embedded workplace literacy programme was implemented in an industrial manufacturing plant. Designed as an insider/outsider team research project, data were collected through interviews with management personnel, education and training providers, and hourly workers. Findings reveal that the Total Quality Management process and the literacy programme were implemented under the guise of providing education and training for workers, but were driven by corporate policy to reduce labour costs. The study also examines the way in which adult education was complicit in controlling workplace knowledge
Business · Complicity · Control (management · Insider · Knowledge management · Lean manufacturing · Literacy · Management · Pedagogy · Political science · Public relations · Quality (philosophy · Sociology · Total quality management · Work (physics · Workplace learning · Computer Science · Engineering · Management and Organizational Studies · Management Theory and Practice · Organizational Learning and Leadership · Marketing
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Participatory Action Research
| Citations per year | 0.12 |
|---|---|
| Citation span | 2000 - 2022 (23) |
| Highly cited | No |