Variations in airline passenger expectation of service quality across the globe
Bibliographic Data
| ID | 11440118 |
|---|---|
| Authors | Aymeric Punel (0000-0003-0405-4770, Northwestern University), Lama Al Hajj Hassan (Northwestern University), Alireza Ermagun (0000-0002-2820-5724, Mississippi State University, corresponding author) |
| Year | 2019 |
| Volume | 75 |
| Pages | 491-508 |
| Publication date | 2019-12-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Tourism Management (JOURNAL) |
| Journal identifiers | ISSN: 0261-5177 • E-ISSN: 1879-3193 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.tourman.2019.06.004 |
| OpenAlex | W2955690233 |
| Language | EN |
| Citations received | 6 |
| References cited | 18 |
Advertising · Business · Demographic economics · Economics · Entertainment · Geography · Globe · Political science · Quality (philosophy · Residence · Service (business · Service quality · Aviation Industry Analysis and Trends · Customer Service Quality and Loyalty · Digital Marketing and Social Media · Psychology · Marketing
Sürdürülebilir Ekonomik Kalkınma Bağlamında Havayolu Sektörüne Yönelik Etkin Yatırım Stratejilerinin Belirlenmesi
Decoding Airline Passenger Sentiment Dynamics Using Transformer‐Based Models and Time‐Series Clustering
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The Method of Path Coefficients
What drives consumers to spread electronic word of mouth in online consumer-opinion platforms
The impact of online reviews on hotel booking intentions and perception of trust
Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth
Passenger expectations and airline services
Electronic word-of-mouth in hospitality and tourism management
| Citations per year | 1 |
|---|---|
| Citation span | 2020 - 2026 (7) |
| Highly cited | No |