Service quality management in hospitality, tourism and leisure
Bibliographic Data
| ID | 11444448 |
|---|---|
| Authors | Fiona Mclean (University of Stirling, corresponding author) |
| Year | 2003 |
| Volume | 24 |
| Issue | 1 |
| Pages | 115-116 |
| Publication date | 2003-02-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Tourism Management (JOURNAL) |
| Journal identifiers | ISSN: 0261-5177 • E-ISSN: 1879-3193 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/s0261-5177(02)00038-9 |
| OpenAlex | W2043055481 |
| Language | EN |
| Citations received | 13 |
Advertising · Business · Geography · Hospitality · Hospitality industry · Hospitality management studies · Leisure studies · Quality (philosophy · Service (business · Service quality · Tourism · Customer Service Quality and Loyalty · Marketing
Italian urban tourism predictions using the holiday Climate Index
Clean room, uncomfortable bed
Evaluation of Guest Feedback Channels in China Hotels
Tourism, economic development and the global-local nexus
You got a free upgrade? What about me? The consequences of unearned preferential treatment
Whoa Versus Go!” A Rejoinder to Mannell and Caldwell
Interrelationships between Physical Environment Quality, Personal Interaction Quality, Satisfaction and Behavioural Intentions in Relation to Customer Loyalty
Hunting as a travel experience
Conceptualization of a meaning-based research approach for tourism service experiences
Life cycle of agrotouristic firms in Sardinia
Using Holsat to evaluate tourist satisfaction at destinations
Confused by too many choices? Choice overload in tourism
Sunk costs and travel cancellation
| Citations per year | 0.52 |
|---|---|
| Citation span | 2001 - 2025 (25) |
| Highly cited | No |