Customer-oriented approach in cadastral procedures – Case study from Finland

Bibliographic Data

ID11462191
AuthorsKimmo Sulonen (Tampere University, corresponding author), Kirsikka Riekkinen (0000-0002-7990-8083, Maanmittauslaitos), Seija Kotilainen
Year2020
Volume90
Pages104209
Publication date2020-01-01
Open AccessYes
TypeARTICLE
VenueLand Use Policy (JOURNAL)
Journal identifiersISSN: 0264-8377 • E-ISSN: 1873-5754
PublisherElsevier BV (PUBLISHER)
DOI10.1016/j.landusepol.2019.104209
OpenAlexW2979889909
LanguageEN
References cited19

This paper is presenting research on with possibilities and benefit of applying a customer-oriented approach in public cadastral procedures. Public service providers have raised awareness towards customer-oriented approaches in their procedures during recent decades. This study discusses the relevance of adopting a new approach in cadastral procedures by presenting a new method to obtain a subdivision procedure. This is done by conducting a literature review followed by a description of this new method in Finnish local government, the city of Tampere. After that, the study presents views of customers involved in the procedure collected by interviews. The results show that customers of the subdivision process value direct contact with authorities to ensure their interests to be taken into consideration. Eventually, the study proves that new co-operative methods with and within authorities are essential as well re-evaluating organisational culture values and methods

Business · Cadastre · Cartography · Civil engineering · Geography · Government (linguistics · Knowledge management · Political science · Process (computing · Process management · Relevance (law · Service (business · Subdivision · 3D Modeling in Geospatial Applications · Computer Science · demographic modeling and climate adaptation · Engineering · Geographic Information Systems Studies · Marketing

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Open DOISci-HubOpen Access