A new look at factors influencing total quality management failure
Work process control or workforce control
Bibliographic Data
| ID | 11489502 |
|---|---|
| Authors | Ebrahim Soltani (0000-0002-8925-2858, University of Kent), Pei‐Chun Lai (0000-0003-2799-4781, National Pingtung University of Science and Technology), Paul Phillips (0000-0003-4998-0938, University of Kent) |
| Year | 2008 |
| Volume | 23 |
| Issue | 1-2 |
| Pages | 125-142 |
| Publication date | 2008-03-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | New Technology Work and Employment (JOURNAL) |
| Journal identifiers | ISSN: 0268-1072 • E-ISSN: 1468-005X |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/j.1468-005x.2008.00207.x |
| OpenAlex | W2070110334 |
| Language | EN |
| References cited | 48 |
By drawing on multi‐case data, there is some evidence to suggest that total quality management (TQM) effectiveness can be viewed as a direct function of the controlling mechanisms that senior managers created prior to TQM implementation. More importantly, control tools of TQM were not used by non‐managerial employees, with which they could reduce variability or achieve uniformity; rather, they were regarded as a weapon used by their managers against them
Business · Operations management · Political science · Process management · Total quality management · Workforce · Workforce management · Accounting and Organizational Management · Computer Science · Engineering · Quality and Management Systems · Quality and Supply Management · Mechanical Engineering
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| Highly cited | No |
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