A customer‐driven model of job design
Towards a general theory
Bibliographic Data
| ID | 11489571 |
|---|---|
| Authors | Robert F Conti, Robert Conti (Bryant University), Malcolm Warner (University of Cambridge) |
| Year | 2002 |
| Volume | 17 |
| Issue | 1 |
| Pages | 2-19 |
| Publication date | 2002-03-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | New Technology Work and Employment (JOURNAL) |
| Journal identifiers | ISSN: 0268-1072 • E-ISSN: 1468-005X |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/1468-005x.00090 |
| OpenAlex | W1984877534 |
| Language | EN |
| Citations received | 1 |
The considerable debate about the level of discretion that should be accorded workers in performing production tasks has often lacked effective conceptual support. The authors develop a job discretion model based on customer preferences. The model is empirically tested and used to resolve the discretion question and clarify relevant job design and human resource issues
Business · Conceptual model · Discretion · Human resource management · Job analysis · Job design · Job performance · Job satisfaction · Knowledge management · Political science · Computer Science · Merger and Competition Analysis · Psychology · Scheduling and Optimization Algorithms · Social Psychology · Supply Chain and Inventory Management · Marketing
| Citations per year | 0.06 |
|---|---|
| Citation span | 2010 - 2010 (1) |
| Highly cited | No |