Women, social skill and interactive service work in telephone call centres
Dados Bibliográficos
| ID | 11489727 |
|---|---|
| Autores | Vicki Belt (0000-0003-0802-6224, University of Newcastle Australia), Ranald Richardson (University of Newcastle Australia), Juliet Webster (Trinity College Dublin) |
| Ano | 2002 |
| Volume | 17 |
| Fascículo | 1 |
| Páginas | 20-34 |
| Data de publicação | 2002-03-01 |
| Peer Reviewed | Sim |
| Open Access | Sim |
| Tipo | ARTICLE |
| Periódico | New Technology Work and Employment (JOURNAL) |
| Identificadores do periódico | ISSN: 0268-1072 • E-ISSN: 1468-005X |
| Editora | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/1468-005x.00091 |
| OpenAlex | W2135633983 |
| Idioma | EN |
| Citações recebidas | 52 |
| Referências citadas | 3 |
This paper contributes to current debates about gender, work and skill in the service economy, focusing specifically on the case of women’s employment in telephone call centres. The paper asks whether call centre employers are capitalising on women’s ‘feminine’ social skills, and examines the degree to which these skills are being developed, acknowledged and recognised
Business · Call centre · Political science · Public relations · Sociology · Telecommunications · Telephone call · Emotional Labor in Professions · Engineering · Labor Movements and Unions · Law · Psychology · Work-Family Balance Challenges · Social Work · Marketing
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| Obras citantes distintas | 52 |
|---|---|
| Citações por ano | 2,26 |
| Intervalo de citações | 2003 - 2025 (23) |
| Velocidade de citação | recent |
| Altamente citado | Não |
| Tipos de citação | Neutras: 50 |