Provider-specific report cards

In most health care systems in most countries, providers are not adequately held accountable - by governments, purchasers, provider professional associations or civil society - for the quality of care. One approach to improve provider accountability that is being debated and implemented in a subset of developed countries and a smaller group of developing countries is provider-specific comparative performance reporting. This review discusses universal design options for report cards, summarizes the evidence base, presents developing country examples, reviews challenges and outlines implementation steps. The ultimate aim is to provoke thoughtful debate about if and how comparative performance reporting fits within a developing country's broader framework of strategies to promote quality of care.

Accountability · Business · Developing country · Economic growth · Economics · Health care · Political science · Public relations · Quality (philosophy) · Health Systems, Economic Evaluations, Quality of Life · Healthcare Policy and Management · Patient Satisfaction in Healthcare

• Improving Accountability for Equitable Health and Well-being in Urban Informal Spaces

  Open Access•ARISE Consortium•Progress in Development Studies•2024

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• Strengthening accountability to citizens on gender and health

  Open Access•Ravi Murthy•Global Public Health•2008

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• Accrediting private providers with National Health Insurance to better serve low-income populations in Kenya and Ghana

  Open Access•Lauren Suchman•International Journal for Equity…•2018

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• Community accountability at peripheral health facilities

  Open Access•Sassy Molyneux, Martin Atela et al.•Health Policy and Planning•2012

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• Holding health providers in developing countries accountable to consumers

  Open Access•David Berlan, Joseph Shiffman•Health Policy and Planning•2012

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• Developing citizen report cards for primary care

  Open Access•Sebastian Bauhoff, Olesya Tkacheva et al.•Health Policy and Planning•2016

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• Developing more participatory and accountable institutions for health

  Open Access•Kerry Scott, Nasreen Jessani et al.•Health Policy and Planning•2018

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• Realizing their potential to become learning organizations to foster health system resilience

  Open Access•Joseph F Naimoli, Sweta Saxena•Health Policy and Planning•2018

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• The Sorry State of M&E in Agriculture

  Open Access•Lawrence Haddad, Johanna Lindstrom et al.•IDS Bulletin•2010

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• Why performance-based contracting failed in Uganda - An "open-box" evaluation of a complex health system intervention

  Open Access•Freddie Ssengooba, Barbara Mcpake et al.•Social Science & Medicine•2012

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• The Quality of Care

  Avedis Donabedian•JAMA•1988

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• The Public Release of Performance Data

  Martin Marshall, Martin N Marshall et al.•JAMA•2000

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• Making Voice Work

  Samuel Paul•World Bank policy research…•1999

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• Contracting for health services

  Open Access•W Jack•Health Policy and Planning•2003

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• Monitoring and evaluation of contracts for health service delivery in Costa Rica

  Open Access•Wendy B Abramson•Health Policy and Planning•2001

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