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Inconsistent behavior in online consumer reviews

The effects of hotel attribute ratings on location

Bibliographic Data

ID11652646
AuthorsJuan Pedro Mellinas (0000-0002-4390-8292, Universidad de La Rioja), Juan L Nicolau (0000-0003-0048-2823, Virginia Tech, corresponding author), Sangwon Park (0000-0003-3021-1987, Hong Kong Polytechnic University)
Year2018
Volume71
Pages421-427
Publication date2018-11-05
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueTourism Management (JOURNAL)
Journal identifiersISSN: 0261-5177 • E-ISSN: 1879-3193
PublisherElsevier BV (PUBLISHER)
DOI10.1016/j.tourman.2018.10.034
OpenAlexW2899986939
LanguageEN
Citations received14
References cited43

Advertising · Business · Consumer behaviour · Economics · Epistemology · Loss aversion · Microeconomics · Phenomenon · Political science · Prospect theory · Tourism · Consumer Behavior in Brand Consumption and Identification · Customer Service Quality and Loyalty · Digital Marketing and Social Media · Law · Psychology · Marketing

  • Decoding customer satisfaction in shared accommodation in historic districts

    Open Access•Yan Wang, Xin Hou et al.•Annals of Tourism Research…•2026

  • When the check shapes the stars

    Open Access•Juan Luis Nicolau, Oriol Anguera-Torrell et al.•Annals of Tourism Research•2026

  • The Impact of Online Apps Hotels, Customer Wellbeing and Customer Citizenship Behavior

    Open Access•Eman Abdel Hameed Hasnin•Journal of Ecohumanism•2025

  • Unveiling the spatial and temporal variation of customer sentiment in hotel experiences

    Open Access•Feiyu Hu, Jun Pan et al.•Humanities and Social Sciences…•2024

  • Customer satisfaction during Covid-19 phases

    Veronica Leoni, Anna Moretti•Current Issues in Tourism•2024

  • Developing effective strategic decision-making in the areas of hotel quality management and customer satisfaction from online ratings

    Niki Glaveli, Νiki Glaveli et al.•Current Issues in Tourism•2023

  • "The Room Was Quite Small by American Standards"

    Martin Nielsen, Martin Vedel Nielsen et al.•Tourism Culture & Communication•2022

  • What Really Drives Generation Z's Online Accommodation Choices in Tourism? The Role of Sustainability

    Open Access•Eva Del Pozo-García, E Grau Garcia et al.•Sustainable Development•2026

  • Tourist satisfaction and travel expenditures

    Open Access•Hyojun Jung, Juan L Nicolau•Annals of Tourism Research•2026

  • Testing loss aversion and diminishing sensitivity in review sentiment

    Open Access•Abhinav Sharma, Sangwon Park et al.•Tourism Management•2019

  • Online consumer reviews affect the attractiveness of tourism and hospitality organizations as an employer

    Open Access•Yves Van Vaerenbergh, Diane Arijs•Tourism Management•2025

  • Using deep learning and visual analytics to explore hotel reviews and responses

    Open Access•Estella Chee Li Lim, Yung-Chun Chang et al.•Tourism Management•2020

  • Insights into your advantages

    Open Access•Mingyang Li, Ming-Yang Li et al.•Tourism Management•2025

  • The halo effect

    Open Access•Juan L Nicolau, Juan Pedro Mellinas et al.•Annals of Tourism Research•2020

  • The Adaptive Decision Maker

    Open Access•John W Payne, James R Bettman et al.•Adaptive Decision Maker•1993

  • Some empirical evidence on dynamic inconsistency

    Open Access•Richard H Thaler, Richard Thaler•Economics Letters•1981

  • Regression Quantiles

    Roger Koenker, Gilbert W Bassett et al.•Econometrica•1978

  • Online Guest Reviews and Hotel Classification Systems – An Integrated Approach

    World Tourism Organization•Online Guest Reviews and Hotel…•2014

  • The future of hotel rating

    Open Access•Wouter Hensens•Journal of Tourism Futures•2015

  • Are tourists rational or irrational consumers

    Oh-Hyun Jung, Hyojin Kim•Asia Pacific Journal of Tourism…•2016

  • Loss aversion, diminishing sensitivity, and the effect of experience on repeated decisions

    Open Access•Ido Erev, Eyal Ert et al.•Journal of Behavioral Decision…•2008

  • Analysis of the perceived value of online tourism reviews

    Open Access•Bin Fang, Qiang Ye et al.•Tourism Management•2015

  • Asymmetric effects of online consumer reviews

    Open Access•Sangwon Park, Juan L Nicolau•Annals of Tourism Research•2014

  • Ecotourism experiences reported online

    Open Access•Weilin Lu, Svetlana Stepchenkova et al.•Tourism Management•2012

  • Booking.com

    Open Access•Juan Pedro Mellinas, Soledad-María Martínez María-Dolores et al.•Tourism Management•2015

  • Worldwide hedonic prices of subjective characteristics of hostels

    Open Access•Glauber Eduardo De Oliveira Santos•Tourism Management•2016

  • If you, tourist, behave irrationally, I’ll find you

    Open Access•Sangwon Park, Juan L Nicolau•Tourism Management•2018

  • The importance of the firm and destination effects to explain firm performance

    Open Access•José F Molina‐Azorín, José F Molina-Azorin et al.•Tourism Management•2010

  • Inequality aversion and diminishing sensitivity

    Open Access•Sarah A Hill, William S Neilson et al.•Journal of Economic Psychology•2007

  • Process Studies of Tourists’ Decision-Making

    Open Access•Clive Smallman, Kevin Moore•Annals of Tourism Research•2010

  • A microeconomic theory of international tourism demand

    Open Access•Clive Morley, Clive L Morley•Annals of Tourism Research•1992

  • Hotel location and tourist activity in cities

    Open Access•Noam Shoval, Bob Mckercher et al.•Annals of Tourism Research•2011

  • Incorporating local and international cuisines in the marketing of tourism destinations

    Open Access•Bendegül Okumuş, Fevzi Okumus et al.•Tourism Management•2006

Unique citing works14
Citations per year2
Citation span2019 - 2026 (8)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 12

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