A Systems Approach to Managing Organizational Integrity Risks
Lessons From the 2014 Veterans Affairs Waitlist Scandal
Bibliographic Data
| ID | 11674397 |
|---|---|
| Authors | Anthony D Molina (0000-0002-5541-7597, Kent State University, OH, USA, corresponding author) |
| Year | 2018 |
| Volume | 48 |
| Issue | 8 |
| Pages | 872-885 |
| Publication date | 2018-01-30 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | The American Review of Public Administration (JOURNAL) |
| Journal identifiers | ISSN: 0275-0740 • E-ISSN: 1552-3357 |
| Publisher | SAGE Publishing (PUBLISHER • US) |
| DOI | 10.1177/0275074018755006 |
| OpenAlex | W2790337641 |
| Language | EN |
| Citations received | 6 |
| References cited | 40 |
An organizational integrity system consists of the range of institutions, policies, actors, and practices that are meant to promote the integrity of an organization. These include compliance-based mechanisms, values-based mechanisms, and the informal day-to-day practices that contribute to its ethical climate. Crucially, the way in which these various elements of the system interact can have the effect of either mitigating or exacerbating an organization’s vulnerability to integrity violations. This research draws on insights from the field of behavioral ethics to highlight the manner in which a systems approach can aid in assessing and managing the factors that contribute to organizational integrity risks. Along these lines, the integrity system of the U.S. Department of Veterans Affairs (VA) is analyzed, with particular emphasis on a case study of the events surrounding the so-called 2014 waitlist scandal. On one hand, the VA has an elaborate integrity system consisting of conceptually well-designed compliance and values-based mechanisms, especially with respect to its award-winning IntegratedEthics program. On the other hand, certain policies and practices within the VA, as well as a number of external pressures outside its control, had the effect of undermining these formal elements of the system. Consequently, the case of the 2014 VA waitlist scandal appears to have been a perfect storm of integrity risk factors that illustrates the importance of taking a systems approach to managing organizational integrity risks
Business · Compliance (psychology · Computer security · Engineering ethics · Organizational culture · Political science · Public relations · Risk analysis (engineering · Scientific integrity · Veterans Affairs · Vulnerability (computing · Computer Science · Engineering · Ethics in Business and Education · Ethics in medical practice · Management and Organizational Studies · Medicine · Psychology · Social Psychology
Causal and Corrective Organisational Culture
Environmental Actions and Leadership Integrity
Enhancing Public Management Through Integrity and Organizational Citizenship Behavior
The Effects of Organizational Scandals on the Desirability of Public Organizations as Places to Work
Employee Engagement Among Public Employees
Do Athletes Tolerate Fraud for the Benefit of the Club? Applying the Lens of Unethical Pro-Organizational Behavior
Secrets
Ethics Management for Public and Nonprofit Managers
The New Sciences Organizations
Organizational Commitment
Opinions and Social Pressure
Ethically adrift
Leadership in administration
Social learning theory
Obedience to authority
Judging a Public Official’s Integrity
Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being
Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being
Behavioral Ethics
Public Service, Ethics & Constitutional Practice
The pursuit of absolute integrity
Ethics Management in Municipal Governments and Large Firms
The "Too Few Cases/Too Many Variables" Problem in Implementation Research
Returning to Our Roots
Communication network influences on information diffusion and persuasion
Towards a theory of integrity systems
Ethics Management for Public and Nonprofit Managers
Evaluating Transformational Leaders
Administrative Responsibility in Democratic Government
When Public Participation in Administration Leads to Trust
Research on Ethics and Integrity in Public Administration
Local Integrity Systems
Qualitative Data Analysis
Social Learning Theory
| Unique citing works | 6 |
|---|---|
| Citations per year | 1,2 |
| Citation span | 2021 - 2026 (6) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 6 |