On the front lines of welfare delivery
Are workers implementing policy reforms
Bibliographic Data
| ID | 11680704 |
|---|---|
| Authors | Marcia K Meyers (Columbia University, corresponding author), Bonnie S Glaser, Bonnie Glaser, Bonnie E Glaser (University of California, Berkeley), Karin Mac Donald (University of California, Berkeley) |
| Year | 1998 |
| Volume | 17 |
| Issue | 1 |
| Pages | 1-22 |
| Publication date | 1998-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Policy Analysis and Management (JOURNAL) |
| Journal identifiers | ISSN: 0276-8739 • E-ISSN: 1520-6688 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1002/(sici)1520-6688(199824)17:1<1::aid-pam1>3.0.co;2-i |
| OpenAlex | W2033845837 |
| Language | EN |
| Citations received | 128 |
The impact of policy changes on the local delivery of services has been overlooked in several decades of largely unsuccessful efforts to “reform” welfare. This article uses one case of state-level welfare reform in the early 1990s to examine the implementation of policy changes in local welfare offices. Direct observation of transactions between welfare workers and clients suggests that policy reforms were not fully implemented by street-level bureaucrats. The instrumental transactions that continued to dominate interactions with clients were consistent with processing claims and rationing scarce resources, but they were poorly aligned with new policies aimed at changing the services and message delivered to welfare clients. The failure to fully implement reforms on the frontlines has implications for the achievement of policy objectives and for equity in service provision. Implementation issues will have even greater urgency as welfare is devolved from federal to state governments
Business · Economic growth · Economics · Equity (law · Front (military · Health care · Labour economics · Market economy · Political science · Public economics · Rationing · Service (business · Service delivery framework · Welfare · Welfare reform · Welfare state · Employment and Welfare Studies · Engineering · Labor Movements and Unions · Public Policy and Administration Research · Social Policy and Reform Studies · Marketing · Public Administration
The Challenged Conscience
Shadows of the shadow state
Post-Feminist” Era of Social Investment and Territorial Welfare? Exploring the Issue Salience and Policy Framing of Child Care in U.K. Elections 1983-2011
A Qualitative Study on Strengthening the Client–Worker Relationship in Welfare-to-Work Services
Enforcing Mobility
Perceptions of the Regulated Community in Environmental Policy
Interorganizational Cooperation and the Implementation of Welfare Reform
Creating the Disabled Person
Agents or Stewards
Achieving Goal Congruencein Complex Environments
Reforming Medicaid through Contracting
State Agent or Citizen Agent
Can street-level bureaucrats be nudged to increase effectiveness in welfare policy
Linking Welfare Clients to Jobs
Welfare Reform Sanctions and Financial Strain in a Food-Pantry Sample
The Transition from AFDC to PRWORA in Florida; Perceptions of the Role of Case Manager in Welfare Reform
Implementation of Active User Principle
Implementing Work Requirements in Wisconsin
What is policy and where do we look for it when we want to research it
Exploring the Contribution of Frontline Welfare Service Delivery to Capability Development in Australia
Introduction
Public service motivation and policy implementation attitudes
Analyser les réformes institutionnelles sur le terrain
Varying practices of implementing the Habitats Directive in German and British forests
Against the Covid-19 Pandemic
Effects of individualised follow‐up on activation programme participants' self‐sufficiency
Children's services in the iron cage of performance management
Professionals without a profession? Redesigning case management in Dutch local welfare agencies
The street-level delivery of activation policies
Health-related claims on food labels in Australia
Street‐level bureaucracy and family group decision making in the USA
Caseworkers' Assessment of Welfare Reform
Preparing for Child Welfare Practice
The Mirror Has Two Faces
Welfare Dependency in Delaware
Welfare Caseworker Assessments and Domestic Violence Services
Ineligible to Save? Asset Limits and the Saving Behavior of Welfare Recipients
Re-Creating Street-Level Practice
Casework Job Design and Client Outcomes in Welfare-to-Work Offices
Institutional Logic and Street-Level Discretion
Individual Agency in Street-Level Bureaucrats’ Implementation of Policy Reforms
The Role of Policy and Practice in Short Spells of Child Care Subsidy Participation
Agency at the Managerial Interface
Politicians, Managers, and Street-Level Bureaucrats
Seeking Justice
Social Workers’ Training Evaluated by a Cluster-Randomized Study
Securing the Safety Net
Parties, promises and politics
Contesting the Bureaucracy
Meet the local policy workers
Admissions Officers’ Perceptions When Undocumented Students Seek In-State Resident Tuition Policy
Work and Social Support
Women, Abuse, and the Welfare Bureaucracy
Measuring Intimate Partner Violence (IPV) Service Providers’ Attitudes
Advocate Safety Planning Training, Feedback, and Personal Challenges
The Local Environmental Regulatory Regime in China
The Effects of Federal Adoption Incentive Awards for Older Children on Adoptions From U.S. Foster Care
Linking program implementation and effectiveness
Implementing Full and Partial Work Sanctions
Professional Networks and Street-Level Performance
Implementing Welfare Reform in Rural and Urban Communities
Framing Organizational Reform
From Sheriff's Deputies to Immigration Officers
Welfare conditionality and social marginality
Multi-level influences on the practice of inter-agency collaboration in child welfare and substance abuse treatment
Early childhood interventionists' perspectives on serving maltreated infants and toddlers
Increasing worker buy-in for child welfare reform
Doing time, filling time
Suitable homes revisited
A dynamic analysis of the well-being of WIC recipients and eligible non-recipients
Beyond Subsystems
Constraints on Local Welfare Discretion in an Era of Second‐Order Devolution
Making welfare conditional
Welfare Reform from the Inside Out
Assessing Organizational Role and Perceptions of Programmatic Success in Policy Implementation
Exploring The Structuration Of Technology Within Human Service Organizations
Toward a General Analytic Framework
Changing The “Culture” Of Welfare Offices
From Enabling to Bootstrapping
Examining the Administration of Work Sanctions on the Frontlines of the Welfare System
The Color of Welfare Sanctioning
The Space before Action
Welfare Program Implementation and Parents’ Depression
Determinants of Tanf Participation
Disjunctures for Women and Frontline Workers
Difficult Calculations
Barriers to Identifying Substance Abuse in the Reformed Welfare System
Work Is Worship” in Refugee Policy
Client Perceptions of Welfare Caseworker Support and Client Mental Health
The Paradox of Engagement
Judge or Bureaucrat? How Administrative Law Judges Exercise Discretion in Welfare Bureaucracies
Welfare and Work Sanctions
Child Welfare Practice in Organizational and Institutional Context
It takes (at least) two to tango
The Implementation of Welfare Reform Policy
Reflections on Street‐Level Bureaucracy
Administration, Governance, and Policy Tools in Welfare Policy Implementation
Do consistent government policies lead to greater meaningfulness and legitimacy on the front line
Are Street‐level Bureaucrats Compelled or Enticed to Cope
Confronting Government After Welfare Reform
| Unique citing works | 128 |
|---|---|
| Citations per year | 4,57 |
| Citation span | 1998 - 2026 (29) |
| Citation velocity | current |
| Highly cited | Yes |
| Citation types | Neutral: 108 |