Analyzing Customer Requirements to Select a Suitable Service Configuration Both for Users and for Company Provider
Bibliographic Data
| ID | 11716208 |
|---|---|
| Authors | Antonello D’Ambra (0000-0001-6813-8979, University of Campania "Luigi Vanvitelli"), Pietro Amenta (0000-0002-4688-7298, University of Sannio), Antonio Lucadamo (0000-0002-7367-4589, University of Sannio) |
| Year | 2018 |
| Volume | 146 |
| Issue | 1-2 |
| Pages | 383-394 |
| Publication date | 2018-05-31 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Social Indicators Research (JOURNAL) |
| Journal identifiers | ISSN: 0303-8300 • E-ISSN: 1573-0921 |
| Publisher | Springer Science+Business Media (PUBLISHER • DE) |
| DOI | 10.1007/s11205-018-1935-y |
| OpenAlex | W2805042528 |
| Language | EN |
| Citations received | 1 |
| References cited | 14 |
Business · Customer satisfaction · Logistic regression · Machine learning · Process management · Public health · Quality (philosophy · Quality of Life Research · Service (business · Service provider · Service quality · Taguchi methods · Computer Science · Customer Service Quality and Loyalty · Digital Marketing and Social Media · Service and Product Innovation · Marketing
| Citations per year | 0.14 |
|---|---|
| Citation span | 2019 - 2019 (1) |
| Highly cited | No |