Information provision by non‐government actors in the Australian National Disability Insurance Scheme
A key market stewardship function in social care quasi‐markets
Bibliographic Data
| ID | 11959155 |
|---|---|
| Authors | Celia Green (0000-0003-1616-7334, School of Management University of New South Wales Sydney New South Wales Australia, corresponding author), Eleanor Malbon (0000-0002-6840-498X, Centre for Social Impact University of New South Wales Sydney New South Wales Australia), George Carey (0000-0001-7698-9044, Centre for Social Impact University of New South Wales Sydney New South Wales Australia) |
| Year | 2023 |
| Volume | 82 |
| Issue | 4 |
| Pages | 507-528 |
| Publication date | 2023-10-09 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Australian Journal of Public Administration (JOURNAL) |
| Journal identifiers | ISSN: 0313-6647 • E-ISSN: 1467-8500 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/1467-8500.12606 |
| OpenAlex | W4387516636 |
| Language | EN |
| References cited | 41 |
The use of quasi‐markets for the delivery of social care continues to grow internationally. This has presented considerable challenges regarding governance and stewardship of these markets, to ensure they meet policy goals. To date, both scholarship and practice on quasi‐market stewardship have mainly focused on the role of government. However, non‐government actors can also play important stewardship roles. For effective stewardship, there needs to be integration between government and non‐government actors in the system, not just a top‐down approach. This paper explores the stewardship role of non‐government actors in the Australian National Disability Insurance Scheme (NDIS) with a focus on the role of information provision as a key market stewardship function. Findings show non‐government information providers play important stewardship roles that increase choice and control for citizens, enhance market sufficiency, diversity, and innovation, and support other actors in the system. We argue for a shift in the conception of market stewardship as primarily a government activity and recommend the market stewardship actions of non‐government actors be better acknowledged, funded, and ‘joined up’ with the market stewardship role of government to enable social care quasi‐markets to operate more effectively. Points for practitioners Information provision by non‐government actors is a key market stewardship function in social care quasi‐markets. Market stewardship needs to be the responsibility of a much greater range of actors than government alone. A framework for ‘distributed stewardship’ can help join up the stewardship actions of non‐government actors with those of government to support information flows for more effective stewardship
Business · Corporate governance · Function (biology · Government (linguistics · Political science · Public relations · Stewardship (theology · Healthcare innovation and challenges · Housing, Finance, and Neoliberalism · Social Policy and Reform Studies · Finance
Beyond Markets and States
Universalism and the Challenge of Diversity
Quasi-Markets and Social Policy
Advocacy as market stewardship in social care quasi-markets
Rhetorics of Welfare
Redressing or entrenching social and health inequities through policy implementation? Examining personalised budgets through the Australian National Disability Insurance Scheme
Making markets work for disability services
Accountability in Public Service Quasi‐markets
Administering inequality? The National Disability Insurance Scheme and administrative burdens on individuals
Going It Alone or Playing to the Crowd? A Critique of Individual Budgets and the Personalisation of Health Care in the English National Health Service
The politics of quasi-markets
The Vexed Question of Market Stewardship in the Public Sector
Managing staged policy implementation
Broken Hierarchies, Quasi‐markets and Supported Networks – A Governance Experiment in the Second Tier of G ermany's Public Employment Service
Market shaping
Quasimarket failure
Outsourcing Public Service Delivery
Qualitative Analysis for Social Scientists
Understanding Governance
Quasi-Markets and Service Delivery Flexibility Following a Decade of Employment Assistance Reform in Australia
The Provision of Income Protection and Activation Services for the Unemployed in 'Active' Welfare States. An International Comparison
| Highly cited | No |
|---|