Managing Change
Focus on Improving Service Quality and Information Management
Bibliographic Data
| ID | 11961458 |
|---|---|
| Authors | Carmen Zanetti (Services Australia, corresponding author) |
| Year | 1998 |
| Volume | 57 |
| Issue | 4 |
| Pages | 3-13 |
| Publication date | 1998-12-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Australian Journal of Public Administration (JOURNAL) |
| Journal identifiers | ISSN: 0313-6647 • E-ISSN: 1467-8500 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/j.1467-8500.1998.tb01556.x |
| OpenAlex | W1984324042 |
| Language | EN |
| Citations received | 5 |
Then there are the organisations that want to shape the future. These companies learn to anticipate the possible directions the future may take and begin to blaze the new path without hesitation. The leaders of these companies encourage their people to challenge conventional thinking, to change the business dramatically, and to create continuous renewal and progress. These companies don't just want to survive — they want to lead. They want to write the rules that others will follow
Business · Change management (ITSM · Focus (optics · Knowledge management · Path (computing · Political science · Process management · Public relations · Quality (philosophy · Service (business · Computer Science · Information Technology Governance and Strategy · Marketing
| Citations per year | 0.21 |
|---|---|
| Citation span | 2002 - 2009 (8) |
| Highly cited | No |