The adoption of centralized customer service systems
A survey of local governments
Bibliographic Data
| ID | 12079403 |
|---|---|
| Authors | Christopher G Reddick (0000-0002-3882-5302, The University of Texas at San Antonio, corresponding author) |
| Year | 2008 |
| Volume | 26 |
| Issue | 1 |
| Pages | 219-226 |
| Publication date | 2008-10-03 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Government Information Quarterly (JOURNAL) |
| Journal identifiers | ISSN: 0740-624X • E-ISSN: 1872-9517 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.giq.2008.03.005 |
| OpenAlex | W2025613503 |
| Language | EN |
| Citations received | 20 |
| References cited | 31 |
Business · Customer Relationship Management · Government (linguistics · Information system · Local government · Service (business · Sophistication · The Internet · World Wide Web · Computer Science · E-Government and Public Services · ICT Impact and Policies · Public Administration · Public Policy and Administration Research · Marketing
Does Citizens’ 311 System Use Improve Satisfaction with Public Service Encounters?—Lessons for Citizen Relationship Management
Determinants of citizen-generated data in a smart city
Party-Led Digitalization
Towards a smart State? Inter-agency collaboration, information integration, and beyond
Improving the performance assessment of government web portals
Being smart
Exploring the determinant and influence mechanism of e-Government cloud adoption in government agencies in China
Usability and credibility of e-government websites
A path-dependence perspective on the adoption of Internet of Things
Cross-boundary e-government systems
Citizen Representation in City Government-Driven Crowdsourcing
Diffusion of e-government
Study on the Framework of e-Government Services Capability
Customer agility and responsiveness through big data analytics for public value creation
The changing face of a city government
Social media adoption at the American grass roots
FTiS
Influence of citizen relationship management system on citizen participation in Taiwan
E-government mechanisms to enhance the participation of citizens and society
Moderating Factors in Adopting Local e-Government in Spain
Electronic Data Interchange and Small Organizations
Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation
An Integrated Model of Information Systems Adoption in Small Businesses
Organizational Innovation
Does managerial orientation matter? The adoption of reinventing government and e‐government at the municipal level
The New Face of Government
The New Face of Government
Developing fully functional E-government
Citizens as customers
Citizen Demand for Interactive E-Government
Understanding E-Government Benefits
The Adoption of Innovation by Smaller Local Governments
Central city socio‐economic characteristics and public participation strategies
Electronic Democracy and the Diffusion of Municipal Web Pages in California
The Adoptability of Inno Va Tions
The Effects of E‐Government on Trust and Confidence in Government
The Evolution of E‐Government among Municipalities
Reinventing Local Governments and the E‐Government Initiative
Advancing E-Government at the Grassroots
E‐Government and the Transformation of Service Delivery and Citizen Attitudes
Linking Citizen Satisfaction with E-Government and Trust in Government
| Unique citing works | 20 |
|---|---|
| Citations per year | 1.43 |
| Citation span | 2012 - 2025 (14) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 20 |