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Managing citizen-initiated email contacts

Bibliographic Data

ID12080340
AuthorsChorng‐Shyong Ong (National Taiwan University), Chorng-Shyong Ong, Shang-Wei Wang (National Taiwan University, corresponding author)
Year2009
Volume26
Issue3
Pages498-504
Publication date2009-04-25
Open AccessYes
TypeARTICLE
VenueGovernment Information Quarterly (JOURNAL)
Journal identifiersISSN: 0740-624X • E-ISSN: 1872-9517
PublisherElsevier BV (PUBLISHER)
DOI10.1016/j.giq.2008.07.005
OpenAlexW1969015596
LanguageEN
Citations received6
References cited35

Business · Government (linguistics · Internet privacy · Political science · Process (computing · Public relations · Computer Science · E-Government and Public Services · Internet Traffic Analysis and Secure E-voting · Privacy, Security, and Data Protection · Public Administration

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    Open Access•Yurong Yao, Peng Xu•Information Technology and People•2022

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    Open Access•Mahmud Akhter Shareef, Vinod Kumar et al.•Government Information Quarterly•2010

  • Type, tweet, tap, and pass

    Open Access•Peter A Johnson, Pamela J Robinson et al.•Government Information Quarterly•2019

  • Channel choice and public service delivery in Canada

    Open Access•Christopher G Reddick, Michael J Turner et al.•Government Information Quarterly•2011

  • Channel choice evolution

    Open Access•Willem Jan Pieterson, Wolfgang Ebbers et al.•Government Information Quarterly•2020

  • Are government internet portals evolving towards more interaction, participation, and collaboration? Revisiting the rhetoric of e-government among municipalities

    Open Access•Rodrigo Sandoval-Almazan, Jose Ramon Gil-Garcia•Government Information Quarterly•2011

  • Does managerial orientation matter? The adoption of reinventing government and e‐government at the municipal level

    Open Access•M Jae Moon, Donald F Norris•Information Systems Journal•2005

  • The Role of Context in Qualitative Case Study Research

    Vessela Warren, Robin Bell•The Role of Context in…•2022

  • The New Face of Government

    John Clayton Thomas•Journal of Public Administration…•2003

  • The New Face of Government

    John Clayton Thomas•Journal of Public Administration…•2003

  • The perceived impacts of e-government on U.S. cities

    Open Access•Christopher G Reddick, Howard A Frank•Government Information Quarterly•2006

  • Citizen Demand for Interactive E-Government

    Open Access•Gregory Streib, Ignacio Navarro•The American Review of Public…•2006

  • The Evolution of E‐Government among Municipalities

    Open Access•M Jae Moon•Public Administration Review•2002

  • E-government research

    Open Access•Mevlut Yildiz, Mete Yildiz•Government Information Quarterly•2007

  • Citizen Responses to Dissatisfaction in Urban Communities

    William E Lyons, David Lowery•The Journal of Politics•1989

  • Explaining Citizen-Initiated Contacts with Municipal Bureaucrats

    Open Access•John Clayton Thomas, Julia Melkers•Urban Affairs Review•1999

  • "The Science of "Muddling Through

    Charles E Lindblom•Public Administration Review•1959

  • Advancing E-Government at the Grassroots

    Open Access•Donald F Norris, M Jae Moon•Public Administration Review•2005

  • E‐Government and the Transformation of Service Delivery and Citizen Attitudes

    Open Access•Darrell M West•Public Administration Review•2004

  • Citizen Contacting of Municipal Officials

    John Clayton Thomas, Julia Melkers et al.•Journal of Public Administration…•2001

  • Citizen-initiated Contacts with Government Agencies

    John Clayton Thomas•American Journal of Political…•1982

  • Dear Mayor

    Open Access•Kathleen Hartford•China Information•2005

  • The Political Bases of Citizen Contacting

    Open Access•Alan S Zuckerman, Darrell M West•American Political Science Review•1985

Citations per year0.38
Citation span2010 - 2022 (13)
Highly citedNo

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