Aides en ligne à l’utilisation de logiciels grand public
Problèmes spécifiques de conception et solutions potentielles
Bibliographic Data
| ID | 12110212 |
|---|---|
| Authors | Antonio Capobianco (0000-0003-3817-0278), Noëlle Carbonell |
| Year | 2006 |
| Volume | 44 |
| Issue | 2 |
| Pages | 87-120 |
| Publication date | 2006-01-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Intellectica Revue de l Association pour la Recherche Cognitive (JOURNAL) |
| Journal identifiers | ISSN: 0769-4113 • E-ISSN: 2273-9262 |
| Publisher | PERSEE Program (PUBLISHER) |
| DOI | 10.3406/intel.2006.1293 |
| OpenAlex | W1517172773 |
| Language | FR |
| References cited | 5 |
Online Help to the Use of Software for General Public : Specific Design Issues and Potential Solutions. Despite long-standing research efforts, online help systems are as yet unable to satisfy the needs of novice users, and the users tend to ignore them. This article first demonstrates the necessity of online help in getting familiar with the use of new software, however intuitive it might be. The main issue addressed is whether online help systems are meant to remedy the flaws in the software design or to meet the actual needs of novices. The discussion involves both empirical results and theoretical arguments. In the second part, are analyzed the major specific difficulties with which are confronted the designers of online help in view of understanding why the critical online help is seldom used by novices
Human–computer interaction · World Wide Web · Computer Science · Information Systems Theories and Implementation · Personal Information Management and User Behavior · Usability and User Interface Design · Software
| Citation velocity | historical |
|---|---|
| Highly cited | No |