Building Resilient Organizations for Effective Service Delivery in Developing Countries

The Experience of Ghana Water Company Limited

Bibliographic Data

ID12116584
AuthorsJoshua Jebuntie Zaato (0009-0005-8476-8870, University of Ottawa, corresponding author), Frank Louis Kwaku Ohemeng (0000-0003-0386-486X, University of Ottawa)
Year2015
Volume42
Issue3
Pages507-528
Publication date2015-04-23
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueForum for Development Studies (JOURNAL)
Journal identifiersISSN: 0803-9410 • E-ISSN: 1891-1765
PublisherTaylor & Francis (PUBLISHER • GB)
DOI10.1080/08039410.2015.1036112
OpenAlexW2100770781
LanguageEN
Citations received2
References cited24

Public organizations in developing countries can only be effective if they are able to develop and implement public policies effectively and efficiently. However, what continues to bother scholars is how to ensure that such bureaucratic organizations are also accountable and democratic. Some have argued that the solution lies with the building of merit-based organizations. Nevertheless, we believe that a critical factor in building efficient organizations in developing countries is the designing and building of resilient organizations. In this article, we provide a theoretical framework for building resilient organizations in developing countries and use it to examine water sector reforms in Ghana

Bureaucracy · Business · Democracy · Developing country · Economic growth · Economics · Political science · Politics · Public relations · Public sector · Service (business · Service delivery framework · Water sector · Water supply · Agricultural risk and resilience · Engineering · International Development and Aid · Public Administration · Religion, Society, and Development · Marketing

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