Do patients trust computers

Bibliographic Data

ID12166229
AuthorsMarianne Promberger (California University of Pennsylvania, corresponding author), Jonathan Baron (0000-0003-1001-9947, California University of Pennsylvania)
Year2006
Volume19
Issue5
Pages455-468
Publication date2006-11-24
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueJournal of Behavioral Decision Making (JOURNAL)
Journal identifiersISSN: 0894-3257 • E-ISSN: 1099-0771
PublisherWiley (PUBLISHER • GB)
DOI10.1002/bdm.542
OpenAlexW2070125214
LanguageEN
Citations received42
References cited30

In two studies, we inquired whether patients accept medical recommendations that come from a computer program rather than from a physician. In study 1, we found that subjects, when deciding whether to have an operation or not in different medical scenarios, were more likely to follow a recommendation that came from a physician than one that came from a computer program. Subjects stated that they would feel less responsible when following a recommendation than when deciding against it. Following a physician's recommendation reduced the feeling of responsibility more than following that of a computer program. The difference in feeling of responsibility when following versus when not following a recommendation partly mediated subjects' inclination to follow the physician more. In our second study, we found that subjects were more decision seeking when they received a recommendation or decision from a computer program, and they were more decision seeking when they had to accept a decision than when they received a recommendation. Subjects also trusted the physician more than the computer program to make a good recommendation or decision. Copyright © 2006 John Wiley & Sons, Ltd

Family medicine · Feeling · Medical decision making · Medical education · Clinical Reasoning and Diagnostic Skills · Computer Science · Decision-Making and Behavioral Economics · Medicine · Patient-Provider Communication in Healthcare · Psychology · Social Psychology

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